Introduction

Maintenance of the request type: the setting 'Back office'

Issue

In the maintenance of the request type, I am able to activate the setting 'Back office'. What will this setting do ?

Solution

This setting indicates that the request type can also be used in Exact Globe 2000, in the module e-CRM where the requests are defined as communications. In Exact Globe 2000 it is not possible to create a new request type, so you can only use the (predefined) 'Back office' request types.

Using the integrated scenario (one database) between e-Synergy and Exact Globe 2000, the request types are visible in both modules.

Main:	Support Product Know How
Cat:	FAQ
Sub:	Functional
Assort:	Exact Synergy
Doc Type:	Frequently asked questions
Rel:
Doc ID:	01.446.485
Date:	17-06-2003
Attachment:

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