| 502SP33 |
General information |
Service pack 33 of product update 502 is available as of 3-3-2025 |
| 502SP33 |
General information |
Service pack 33 is the last service pack for product update 502 |
| 502SP33 |
General information |
There are no changes in service pack 33 in comparison to service pack 32. Check the other tabs for the changes in the other service packs. |
| 502SP32 |
General information |
Service pack 32 of product update 502 is available as of 24-2-2025 |
| 502SP32 |
Payroll |
Change in Loket API connection tokens (HF 87.974.677) |
| 502SP32 |
ELIS |
ELIS CMDM causes error when the address information of the contacts are updated (HF 87.960.843) |
| 502SP32 |
Projects |
It is possible to change the type of a manufacturing related project that was synched from Exact Globe+ (HF 87.979.356) |
| 502SP31 |
General information |
Service pack 31 of product update 502 is available as of 4-2-2025 |
| 502SP31 |
Exact Lightweight Integration Server |
Improved ELIS synchronisation with Exact Payroll Plus so that high amount of journal entries can be processed (HF 87.960.530) |
| 502SP31 |
Logistics |
MSP or MSI files cannot be downloaded (BR 86.758.562) |
| 502SP30 |
General information |
Service pack 30 of product update 502 is available as of 6-1-2025 |
| 502SP30 |
CMDM |
An error may appear when migrating Contact information created in ESE (HF 87.893.412) |
| 502SP30 |
Payroll |
Updates made to end of year changes to support special tariff (Bijzonder tarief), 30% ruling, and updates to payroll data screen (HF 87.919.697) |
| 502SP29 |
General information |
Service pack 29 of product update 502 is available as of 23-12-2024 |
| 502SP29 |
Projects |
Updates in the Hours & expenses screen may not take effect and may cause incorrect amount to be recorded in Material & expenses request (HF 87.847.192) |
| 502SP29 |
SOI |
Word merge email may not be sent successfully when using Exchange Online option (HF 87.682.905) |
| 502SP28 |
General information |
Service pack 28 of product update 502 is available as of 2-12-2024 |
| 502SP28 |
Professional Services Automation |
Corrected an error where it is sometimes possible to approve weekly statements in bulk in Timesheet page instead of Hour approval & rejection page (HF 87.734.251) |
| 502SP28 |
CMDM |
Running the CMDM conversion may cause an error (HF 87.738.075) |
| 502SP28 |
Professional Services Automation |
When filling out Material expense request, Item browser does not return any results when Budget line is not specified (HF 87.742.210) |
| 502SP28 |
Professional Services Automation |
When recording a WBS project, budget lines has only one activity type for selection (HF 87.526.983) |
| 502SP27 |
General information |
Service pack 27 of product update 502 is available as of 4-11-2024 |
| 502SP27 |
Professional Services Automation |
An error may occur when trying to insert Notes while realising hours (HF 87.660.194) |
| 502SP27 |
Social Collaboration |
You may encounter an error in the log when pasting content into your Exact Synergy Enterprise Timeline (HF 87.652.501) |
| 502SP26 |
General information |
Service pack 26 of product update 502 is available as of 7-10-2024 |
| 502SP26 |
CMDM |
If you are running an FID environment with CMDM, an error may occur when creating a Customer/Supplier if the Customer/Supplier code contains more than 7 digits (HF 87.633.581) |
| 502SP26 |
Service Management Solution |
The system may not return any search results when Show: Search is clicked while creating or editing a service order (HF 87.678.359) |
| 502SP26 |
SOI |
Using Synergy Office Integration features in Microsoft Outlook may cause scripting errors (HF 87.648.489) |
| 502SP25 |
General information |
Service pack 25 of product update 502 is available as of 18-9-2024 |
| 502SP25 |
General and System |
Installing by DTAP method when using an older ProductUpdater file may not be successful due to missing installation files (HF 87.576.658) |
| 502SP25 |
Professional Services Automation |
The value for Reason of mobility field may not be recorded properly when creating a travel expenses request (HF 87.603.588) |
| 502SP24 |
General information |
Service pack 24 of product update 502 is available as of 3-9-2024 |
| 502SP24 |
General and System |
Automated license check may continue to check for the month even if there is no update (HF 87.573.473/87.573.583) |
| 502SP24 |
General and System |
Hovering mouse over "Created by/Modified by" icon in Project, Account, and Opportunity cards may cause display issues (HF 87.561.159) |
| 502SP24 |
Professional Services Automation |
The tooltip of the description on the hour entry page wasn't displayed correctly (HF 87.597.528) |
| 502SP23 |
General information |
Service pack 23 of product update 502 is available as of 5-8-2024 |
| 502SP23 |
ELIS |
An error may occur when using ELIS shop floor control solution without a validated Globe user (HF 87.223.247) |
| 502SP23 |
Social Collaboration |
Long posts in Timeline may not have the More link; as a result, the post is incomplete (HF 87.529.095) |
| 502SP23 |
Social Collaboration |
Timeline entries may not process formatting properly (HF 87.545.647) |
| 502SP23 |
Service Management Solution |
When opening the service order in Exact Globe+, the service request generated in Exact Synergy Enterprise may show the absence ID in the description instead of the service request ID (HF 87.546.085) |
| 502SP22 |
General information |
Service pack 22 of product update 502 is available as of 22-7-2024 |
| 502SP22 |
SOI |
SOI may not work correctly due to expired certificate (HF 87.460.667) |
| 502SP22 |
Service Management Solution |
You may encounter an error while retrieving a list of SMS contract agreements ordered by AccountID via REST (HF 87.471.247) |
| 502SP21 |
General information |
Service pack 21 of product update 502 is available as of 1-7-2024 |
| 502SP21 |
Projects |
Special characters may not display properly when entering data in PSA (HF 87.444.098) |
| 502SP20 |
General information |
Service pack 20 of product update 502 is available as of 5-6-2024 |
| 502SP20 |
Service Management Solution |
It may take a long time when opening a service request (HF 87.350.052) |
| 502SP20 |
Logistics |
Item type may be mistakenly removed after changing assortment (HF 87.346.154) |
| 502SP20 |
Legislation specific |
Legislation NL - The generated Arbodienst XML file may contain errors. This has been corrected (HF 87.348.876) |
| 502SP19 |
General information |
Service pack 19 of product update 502 is available as of 6-5-2024 |
| 502SP19 |
Legislation specific |
Leg JP - Naming for the Yamaguchi prefecture has been corrected (HF 87.329.686) |
| 502SP19 |
HRM |
Birthday reminder may happen only for the first year (HF 87.285.216) |
| 502SP19 |
CMDM |
Ensured CMDM and Exact Integrator integration is supported between ESE 502 and EGN 424 (HF 87.273.715) |
| 502SP19 |
Payroll |
Ensured Payroll Plus integration is supported between ESE 502 and EGN 424 (HF 87.282.115) |
| 502SP19 |
Professional Services Automation |
Ensured PSA integration is supported between ESE 502 and EGN 424 (HF 87.273.711) |
| 502SP19 |
HRM |
Improvements made to ensure continued support of Microsoft Exchange (HF 87.324.026) |
| 502SP19 |
Legislation specific |
Leg NL - An integration error may occur when you reopen a request and realise it again (HF 87.275.754) |
| 502SP11/18 |
General information |
To align the 502 service pack numbering with the service packs for product update 424, the service packs SP11 to SP18 for product update 502 are skipped. |
| 502SP10 |
General information |
Service pack 10 of product update 502 is available as of 8-4-2024 |
| 502SP10 |
General and System |
An invalid release error message may appear when downloading MSI installation files (HF 87.251.532) |
| 502SP10 |
Microsoft Reporting Services Integration |
Item code in reporting services may be wrongly presented in date format (HF 87.186.572) |
| 502SP10 |
Legislation specific |
NL legislation - Absence percentage figure may not be updated after saving the absence request (HF 87.181.632) |
| 502SP10 |
Legislation specific |
NL legislation - Improved error checking for Initials field in absence requests (HF 87.216.722) |
| 502SP9 |
General information |
Service pack 9 of product update 502 is available as of 04-3-2024 |
| 502SP9 |
Workflow |
Choose files button may be unavailable when creating requests with an Attachments field (HF 87.129.721) |
| 502SP9 |
SOI |
Improved password encryption for SOI (HF 87.132.103) |
| 502SP9 |
Legislation specific |
Leg NL - Reduced percentage rate option may be disabled for some payroll components (HF 87.145.325) |
| 502SP9 |
CRM |
You may encounter an error when creating a creditor entity from the Repository (HF 87.145.222) |
| 502SP8 |
General information |
Service pack 8 of product update 502 is available as of 05-2-2024 |
| 502SP8 |
Payroll |
Deelnemer tijdspaarfonds value may be recorded incorrectly in payroll XML file (HF 87.074.908) |
| 502SP8 |
Legislation specific |
Leg NL - When creating an employment contract, the termination date may mistakenly be set to empty (HF 87.056.227) |
| 502SP8 |
Service Management Solution |
Opening a Service Management Solution request may take longer than expected (HF 87.063.406) |
| 502SP7 |
General information |
Service pack 7 of product update 502 is available as of 08-1-2024 |
| 502SP7 |
General and System |
An error may be encountered when uploading image for corporate logo (HF 86.973.858) |
| 502SP7 |
Social Collaboration |
An error may be encountered when uploading new picture in News thumbnail and Announcement banner (HF 87.003.207) |
| 502SP7 |
Payroll |
Changes that cater to updated payroll legislation (HF 86.975.683) |
| 502SP7 |
HRM |
FreeDateField may be updated with a NULL value when end date employment contracts are filled up (HF 86.974.089) |
| 502SP7 |
Payroll |
Incorrect options for Premie Aof (HF 87.005.603) |
| 502SP7 |
Service Management Solution |
Information entered may not be updated when contract is saved especially when start date is changed (HF 87.004.518) |
| 502SP6 |
General information |
Service pack 6 of product update 502 is available as of 20-12-2023 |
| 502SP6 |
Documents |
Document downloader app did not download document even after progress bar reaches 100% (HF 86.904.789) |
| 502SP6 |
General and System |
New request types included in Best Practice package to comply to updated mobility law (HF 86.964.944) |
| 502SP6 |
General and System |
Slow loading of Monitor section in account card (HF 86.950.257) |
| 502SP6 |
Exact Lightweight Integration Server |
Unable to view and connect to Globe+ databases when using ELIS migration tool (HF 86.914.844) |
| 502SP5 |
General information |
Service pack 5 of product update 502 is available as of 04-12-2023. This service pack is currently in phased rollout. |
| 502SP5 |
Social Collaboration |
Exact Synergy Enterprise Timeline feature causes a third party component's licensing error to appear (HF 86.949.394) |
| 502SP5 |
Documents |
Older version of document may be displayed when attaching it to a request even though it has been removed (HF 86.846.002) |
| 502SP5 |
HRM and Payroll |
Removal of Social security number field on family member page (HF 86.757.652) |
| 502SP5 |
CMDM |
With CMDM environments, Item translations are sometimes not successfully synchronised from Exact Synergy Enterprise to Exact Globe Next (HF 86.923.881) |
| 502SP4 |
General information |
Service pack 4 of product update 502 is available as of 17-11-2023. |
| 502SP4 |
General and System |
An error "Invalid: Release" is shown when trying to download installation file from the Support portal (HF 86.825.276) |
| 502SP4 |
SOI |
Clicking Add at Corporate tags section while saving a document using Synergy Office Integration (SOI) will cause a scripting error (HF 86.744.931, 86.744.933) |
| 502SP4 |
SOI |
Clicking Contact browse button causes Synergy Office Integration to be unresponsive (HF 86.752.510) |
| 502SP4 |
General and System |
Error occurs when rebuilding repository, deploying or creating the absences XML, and then rebuilding the repository again (HF 86.744.781) |
| 502SP4 |
MS Exchange server connection |
Error received in ELIS when deleting appointment in Exact Synergy Enterprise even though synchronisation is set to Outlook to Synergy (HF 86.836.937) |
| 502SP4 |
General and System |
Files with filename of more than 100 characters cannot be uploaded (HF 86.828.531, 86.841.664, 86.843.144, 86.845.171) |
| 502SP4 |
Projects |
Improved security when recording hour entries (HF 86.895.780) |
| 502SP4 |
SOI |
Item serial number is not displayed when Serial number browse button is clicked in Synergy Office Integration (HF 86.803.422) |
| 502SP4 |
Legislation specific |
Leg NL - New Special reason start absence field with 4 options is available in absence request to comply with ARBO requirements (HF 86.835.832) |
| 502SP4 |
Legislation specific |
Leg NL - Various improvements to ARBO integration related to return to work requests, employee contract hours, and employee details (HF 86.851.566) |
| 502SP4 |
Legislation specific |
Leg NL - XML file generated from Return to Work request sometimes contains errorneous code (HF 86.863.475) |
| 502SP4 |
General and System |
Migration from Azure Active Directory Authentication Library (ADAL) to Microsoft Authentication Library (MSAL) to continue using Federated Identity feature (HF 86.626.376, 86.736.322) |
| 502SP4 |
Finance |
The symbol "&" was not converted properly when managing invoicing terms (HF 86.845.546) |
| 502SP4 |
General and System |
When retrieving Globe data from Synergy, where the integration uses FID authentication, will result in error "Invalid: Back office - division" (HF 86.720.291) |
| 502SP3 |
General information |
Service pack 3 of product update 502 is available as of 4-9-2023 |
| 502SP3 |
SOI |
A script error message appears when saving emails using Synergy Office Integration with the option "Follow up with request" (HF 86.698.398) |
| 502SP3 |
General and System |
Anonymising of master data is successful in Synergy but unsuccessful when synchronised to Globe+ (HF 86.724.039) |
| 502SP3 |
CRM |
Payment condition of quotations created in Synergy is not transferred properly when generating corresponding sales orders in Globe (BR 86.679.944) |
| 502SP3 |
Legislation specific |
The Absence.xml generated for Arbodienst specifies the employee's gender as "Male" even when the master data is not. This also causes Employee.xml to have the wrong gender after synchronisation (HF 86.719.991) |
| 502SP3 |
General and System |
Upgrade of ESE database for EG+ compatibility (HF 86.624.805) |
| 502SP3 |
General and System |
Migration from Azure Active Directory Authentication Library (ADAL) to Microsoft Authentication Library (MSAL) to continue using Federated Identity feature (HF 86.736.321) |
| 502SP3 |
Professional Services Automation |
Work In Progress is not released in EG+ when Invoice Proposal Request is approved and processed after approved hours are changed. (BR 86.673.502) |
| 502SP2 |
General information |
Service pack 2 of product update 502 is available as of 7-8-2023 |
| 502SP2 |
Service Management Solution |
Configuration only displays up to 2 levels for Service Management Solution request although there are many sublevels (86.677.191) |
| 502SP2 |
Documents |
Emails sent through Exchange Online using a Word Merge template does not include the template's image(s) (86.612.831) |
| 502SP2 |
Exact Lightweight Integration Server |
Improved compatibility between Exact Synergy Enterprise and Exact Globe+ - Personal Data Protection add-on (HF 86.617.131) |
| 502SP2 |
Exact Lightweight Integration Server |
Improved compatibility between Exact Synergy Enterprise and Exact Globe+ - Service Management System add-on (HF 86.617.106) |
| 502SP2 |
Workflow |
Possible to hit error while creating multiple requests then browsing (F2) at a field (86.639.787) |
| 502SP2 |
Professional Services Automation |
Received error popup, after running Timesheet.core background job to process Invoice Proposal Request, although it was processed successfully (86.613.780) |
| 502SP2 |
HRM |
Selected free fields only sometimes show up as columns in HRM search result page (86.611.528) |
| 502SP2 |
Payroll |
Synchronising with Payroll Plus/Loket intregation: When inactive date is empty, the field/block Term.Date in Payroll Plus is filled. (HF 86.625.926) |
| 502SP2 |
Service Management Solution |
Unselecting a configuration causes previously realised or authorised hour and material lines to be deleted (BR 86.596.975) |
| 502SP1 |
General information |
Service pack 1 of product update 502 is available as of 14-7-2023 |
| 502SP1 |
CMDM |
Add checks to ensure CMDM is compatible with Exact Synergy and Exact Globe+ product update 502 (HF 86.569.176) |
| 502SP1 |
ELIS |
Add checks to ensure ELIS is compatible with Exact Synergy and Exact Globe+ product update 502 (HF 86.569.175) |
| 502SP1 |
Exact Lightweight Integration Server |
ELIS: Add checks to ensure compatibility with Synergy 502 and Globe+ 502 (HF 86.617.131, HF 86.617.106 and HF 86.588.328) |
| 502SP1 |
HRM |
Free fields showing incorrect label and values in the people search result screen (HF 86.583.301) |
| 502SP1 |
Exact Lightweight Integration Server |
One of the asset will not be synchronised when linking two assets with the same serial number to different items (HF 86.615.701) |
| 502SP1 |
Service Management Solution |
Status and action columns do not fit on the page when clicking on an hour or material line in a multiple service request (HF 86.539.995) |
| Info |
|
Performing an update of Exact Synergy Enterprise |
| Info |
|
System
requirements for Exact Synergy Enterprise |
| Info |
|
Overview release notes
Exact Synergy Enterprise per product update - English |
| Info |
|
Overview release notes
Exact Globe Next per product update - English |
| Info |
|
Overview release notes
Exact Synergy Enterprise per product update - Dutch |
| Info |
|
Overview release notes
Exact Globe Next per product update - Dutch |