Introduction

When you integrate Exact Synergy Enterprise with Microsoft Office 2007 via Synergy Office Integration (SOI), you can conveniently perform Exact Synergy Enterprise activities within Microsoft Outlook. In Exact Synergy Enterprise, you have the option to enable the setting that alerts you on the total number of unread requests. 

If you enable the setting in this implementation, the total number of unread requests will also be displayed at the Outlook toolbar.  The latest number will be displayed once you log on to SOI via Outlook and when you manually send or receive e-mails via Outlook, as well as when the workflow function is automatically refreshed at each defined time interval. This feature provides convenience to users for giving instant updates besides giving a consistent feel when accessing the same function within Exact Synergy Enterprise.

Menu path

Synergy Office Integration

What has been changed

If you enable the setting that alerts you on the total number of unread requests, the total number of unread requests will also be displayed beside My work at the toolbar of Outlook when any of the following takes place:

• once you log on to SOI via Outlook
• when you manually send or receive e-mails via Outlook by clicking the Send/Receive button at the Outlook toolbar; or
• when the workflow function is automatically refreshed at each defined time interval. For more information, see the Workflow tab section of Customizing Exact Synergy Enterprise .

The change is shown in the following screen:

Related document

• Customizing Exact Synergy Enterprise
• Product Update 241: Synergy Office Integration Provides Better Working Ties with Microsoft Office
• Synergy Office Integration Startpage