Exact Synergy Enterprise

How to modify the comments of an existing request through the webservice

When modifying the remarks of an existing request, it is important to keep in mind that the binary webservice works with one way data buffers. This means that you can't reuse the MessageID that you used to download the last comments to upload the new comments as well. You must generate a new one for each action. This means that to modify an existing set of comments:

1. Retrieve the request while setting PrepareDownloadRequestComments and/or PrepareDownloadWorkflowComments.
2. Download the comments using the MessageID returned by the Request entity.
3. Generate a new MessageID through the Binary service and upload the modified comments through that.
4. Update the request supplying the MessageID that was used for this upload.

Trying to upload the comments using the MessageID returned by the Request entity will result in a fault being returned, containing a run time error.

Document Number: 26.607.670

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