If you have Windows XP installed as your operating system, you should have the latest service pack (for product updates 408 and lower). For more information and downloads, see https://docs.microsoft.com/en-us/dotnet/framework/get-started/system-requirements.
If the operating system is not supported when running the product updater, an error message will be displayed, and you will not be able to continue with the product update.
From product update 416 onwards, Microsoft .NET framework 4.7 must be installed. This can be downloaded at https://www.microsoft.com/en-us/download/details.aspx?id=55167
From product update 409 onwards, Microsoft .NET framework 4.5 must be installed. This can be downloaded at http://www.microsoft.com/download/en/details.aspx?id=30653. Note: Microsoft .NET framework 3.5 Service Pack 1 still need to be installed with Microsoft .NET framework 4.5.
For product updates 408 and lower, Microsoft .NET framework 4.0 must be installed. This can be downloaded at http://www.microsoft.com/download/en/details.aspx?id=17851. Note: Microsoft .NET framework 3.5 Service Pack 1 still need to be installed with Microsoft .NET framework 4.0.
Microsoft Visual C++ 2008 must be version 9 or higher. This will be installed automatically with your Exact Globe installation. This can also be downloaded at http://www.microsoft.com/downloads/en/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en.