Exact Globe

Which e-mail address is used when sending an e-mail from Exact Globe Next?

In several locations in Exact Globe Next you have the possibility to send information via e-mail. For instance, when sending an invoice or order confirmation. Depending on the information that is send, different e-mail addresses will be suggested, since there are multiple fields to define the e-mail addresses for the accounts:

1. The main e-mail address of the account. Often this is a general e-mail address such as info@macbeancoffeeworld.com. In the Simple mode of the debtor/creditor maintenance this main e-mail address can be defined in the General section on the Basics tab, when selecting E-mail at Address types. In the Advanced mode of the debtor/creditor maintenance, the main e-mail address can be defined in the Address section on the Basics tab, when selecting E-mail at Address types.
2. The e-mail address of the main contact person. This can be defined at the Contact tab of the main contact person. This is the contact where the option Main is enabled. For more information, see Creating and Modifying Contact Persons.
3. The e-mail address of the financial contact person. This can be defined at the Contact tab of the financial contact person. This is the contact where the option Financial contact person is enabled. For more information, see Creating and Modifying Contact Persons.
4. The e-mail address of the contact person that is linked to the invoice address. This can be defined by opening the linked contact person via the Contact tab of the account maintenance. At the maintenance of the invoice address you can link the contact to the invoice address. For more information, see Maintaining addresses of account contact persons and Creating and Modifying Contact Persons.

The table below displays which e-mail address is suggested in which scenario:

	Main e-mail address	E-mail address Main contact	E-mail address Financial contact	E-mail address Contact invoice address
Finance
Payment reminders			*1	*1
Debtor statements		*1	*1	*1
Cash Flow
Payment specification	*2	*2
Invoice
Invoice
Invoice history
Order
Confirm blanket sales orders	*3	*3
Confirm sales orders and RMA orders	*3	*3
Proces sales orders and service orders	*3	*3
Service
Confirm service orders	*3	*3
Process realizations	*3	*3
Purchase
Process purchase orders and RTV orders	*3	*3
CRM
Quotation	*3	*3
Document	*3	*3

*1 = You can select the type of contact to send the e-mail to.
*2 = First is looked at the main e-mail address of the account. If  no e-mail address is defined, the e-mail address of the main contact will be used.
*3 = First is locked at the main contact of the account. If no e-mail address is defined, the main e-mail address of the account will be used.

Related documents

• Printing payment reminders
• Generating debtor statements
• Overview of Payment Specification
• Printing and processing invoices
• Overview of Invoice History
• Printing Blanket Sales Orders
• Printing Sales Order, Service Order, and RMA Order Confirmation Slips
• Processing Realization for Service Orders
• Printing and Processing Purchase Orders and RTV Orders
• Printing sales quotations
• Maintaining Documents