Overview of Return to Merchant Authorization (RMA) orders
Introduction
In Exact Globe Next you can create and edit RMA orders (Return Merchandiser Authorization) under E-Sales Order. RMA orders are created when delivered items are returned by customers. In RMA orders, the customer’s reason for returning the items needs to be recorded. This allows you to monitor the returns and to make reports based on the reasons.
Menu path
Order ➔ Entries ➔ RMA orders
Fields
You can filter the RMA orders that you want to display by defining your search criteria and click Search. The RMA orders that match the search criteria you have defined are then displayed. A list of options appears if you click 
in the RMA order box, Ordered by box, and other boxes. From the list, make your selection and click Select.
Note: It is possible that not all the columns in the example are displayed. You can add or delete columns as required. For more information, see Inserting and deleting columns.
Search
Click this to search for entries based on the defined criteria.
Clear
Click this to clear the defined criteria.
Number of rows
Type the number of rows to be displayed for each page. If you have set the default number of rows to 10, then 10 rows will be displayed. Therefore, if you have more than 10 rows listed, you will see the Previous and Next buttons.
Previous
Click this to return to the previous page.
Next
Click this to display the next page.
Warehouse
Select the warehouse to display the RMA orders belonging to the selected warehouse. Select All to display RMA orders belonging to any warehouse.
Note: This box is available only if you have E-Warehouse Management included in your license.
RMA order date
Type or select the date or date range in which the RMA orders were created to search for RMA orders with the selected created date. By default, the date range for the past five days appears. For example, if today is 29/12/2005, the RMA order date box will display 24/12/2005 to 29/12/2005. Select the All check box to display RMA orders created on any date.
RMA order
Type or select the RMA order to be displayed.
Ordered by
Type or select the ID or name of the debtor who placed the RMA order to search for RMA orders with the selected debtor.
Advanced
Click this to expand the search criteria. You will see Invoice to, Your ref., and Selection code.
Invoice to
Type or select the ID or name of the debtor who will be receiving the invoice to search for RMA orders with the selected debtor.
Your ref.
Type the debtor’s reference number to search for RMA orders with the reference number.
Selection code
Type or select the selection code of the RMA order to search for RMA orders with the selected selection code.
Buttons
Note
Click this to type a new note or to view the notes that are recorded for the selected RMA order. For more information, see Creating and maintaining notes.
Note: This button is enabled only if a RMA order is selected.
Attachment
Click this to attach a new document or to view the documents that are attached to the selected RMA order. For more information, see Overview of attached documents.
Note: This button is enabled only if a RMA order is selected.
Card
Click this to view the debtor’s transactions. For more information, see Viewing debtor card.
Note: This button is enabled only if a RMA order is selected.
Logbook
Click this to view the changes that have been made to the selected RMA order.
Note: This button is available only if the Logbook check box under the Entry section is selected (in System ➔ General ➔ Settings, click Order settings), and is enabled only if a RMA order is selected.
Delete
Click this to delete the selected RMA order. A message appears asking whether you want to delete the selected RMA order. Click Yes to delete the RMA order or No to return to the RMA order search criteria.
Note: An RMA order which is already authorized or processed cannot be deleted. Once an RMA order is deleted, it cannot be recovered. This button is enabled only if a RMA order is selected.
Open
Click this to view or edit the selected RMA order. For more information, see Creating and maintaining Return to Merchant Authorization (RMA) orders.
Note: This button is enabled only if a RMA order is selected.
New
Click this to create a new RMA order. For more information, see Creating and maintaining Return to Merchant Authorization (RMA) orders.
Close
Click this to exit.
Related documents
| Main Category: |
Attachments & notes |
Document Type: |
Online help main |
| Category: |
|
Security level: |
All - 0 |
| Sub category: |
|
Document ID: |
12.451.943 |
| Assortment: |
Exact Globe+
|
Date: |
26-09-2022 |
| Release: |
390 |
Attachment: |
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| Disclaimer |