Customer satisfaction surveys are conducted to gauge the level of acceptance of a certain product or service. The results of customer satisfaction surveys are displayed in the Basics tab of debtor maintenance in the Customer satisfaction section.
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Note: You can link an item to up to six serial numbers or descriptions with serial number 1 being most satisfied and 6 being the most dissatisfied. These serial numbers or descriptions will be color coded and reflected as the ratings for the customer satisfaction survey and displayed in the Customer satisfaction section of debtor maintenance. You need to create serial numbers/descriptions for both IS0001 and IS0002 items. The following table displays the serial numbers and descriptions as represented by the different colors. However, you can have your own descriptions.
1
2
3
4
5
6
Extremely Satisfied
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Extremely Dissatisfied
Once you have completed these steps, click the Basics tab in the debtor maintenance screen. The Customer satisfaction section will reflect the ratings for Product and Service.