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Printing Return to Merchant Authorization (RMA) order return slips


You can see the following screen by clicking Process at the Returns screen (go to Order/Entries/RMA orders, click Open or New, and then click Returns at the RMA process flow). This screen allows you to print return slips, and generate and print credit notes for Return to Merchant Authorization (RMA) orders.

Note: The following screen is displayed only if the Credit note check box is selected in RMA orders screen (go to Order/Entries/RMA orders, and then click Open or New).  


Generate invoices

Select this check box to generate credit notes for the RMA order. By default, this check box is selected.

Invoice code

Type or select the credit note code for the RMA order. By default, the credit note code displayed is based on the invoice code created at System/Logistics/Invoice codes

Zero invoice

Select this check box to create credit note for RMA order lines with “0” amount. 

Print invoices

Select this check box to print the generated credit note. By default, this check box is selected.


Type or select a layout for the return slip. This information is mandatory. By default, a return slip is displayed.  

Note: The default return slip layout displayed is defined at System/General/Settings, under Document settings, at Returns: Customer.



Click this to print the return slip, and/or generate the credit note, and print the credit note. For more information, see Printing and processing invoices.  


Click this to exit.

Related document

 Main Category: Attachments & notes  Document Type: Support - On-line help
 Category:  Security  level: All - 0
 Sub category:  Document ID: 16.886.809
 Assortment:  Date: 26-09-2022
 Release: 390  Attachment: