You can configure the Your ref. field for a request type in this page. This field is presented as a text box in a request and is used for the user to record "Your ref." If there is a "Your ref." entered in the text box and the Your ref. field is disabled for editing in the current request status, the "Your ref." is displayed instead of the text box.
The following describes only the settings specific for the Your ref. field. For more information on the menu path, roles and rights, buttons, and other settings available in most request fields, see Customizing Request Type Fields (Main Document).
Type the "Your ref." to be entered in the Your ref. field in a newly-created request. A user can change the preset "Your ref." unless you have disabled the editing of this field for a relevant status of the request in the Edit section.