Introduction

You can configure the Priority field for a request type in this page. This field is presented as a drop-down list in a request. Users can select one of the five options to signify the priority level of the request.

Description

The following describes only the settings specific for the Priority field. For more information on the menu path, roles and rights, buttons, and other settings available in most request fields, see Customizing Request Type Fields (Main Document).

• Search keyword: Type "priority" in the Name box and click Refresh. Click the Priority field to add and configure the field in the request type.
• Automatic label: In a generated request form, the automatic label is "Priority".

Note: The Mandatory section is not available for this field.

Default section

Default

Select 1 - Urgent, 2 - High, 3 - Medium, 4 - Low, or 5 - Long term to set this as the preselected priority level when the request is being created. The user can change the preselected priority level unless you have disabled the editing of this field for a relevant status of the request in the Edit section.

Related document

• Customizing Request Type Fields (Main Document)