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Exact Synergy   

Update procedure Exact Synergy


Periodically a new version of Exact Synergy is available for customers and resellers. With the use of the internet, the update procedures have been optimized so updates and patches can be easily downloaded. In order to download the latest files, there should be access to the internet. An update of Exact Synergy is done in two steps:

  • Update of program files; make sure all web servers and job servers are provided with the new software.
  • Database update; secondly the database is updated to the newest version.


Update program files

The application used for updates is called Productupdater and can be found in the [<Exact Synergy>\bin] directory. The application compares the files located in the e-Synergy folder against the files in the Exact database and downloads the new files. By starting either the Productupdater_T8_AE.exe or Productupdater_T8_NL.exe the following screen appears:

  • Product line - the product updater can be used to install and update Exact Synergy. When starting Productupdater_T8_AE.exe, the product line is pre-filled and cannot be changed. The product line indicates which Exact product is installed or updated.
  • Install mode - There are two installation methods available for Exact Synergy. These are:
    • Internet installation – Select this option to download the program directly from the Exact Synergy live environment.
    • CD installation – Select this option to install Exact Synergy from a CD.

To update Exact Synergy via the internet, select Internet installation.

Please enter your credentials section

  • Web site - The Exact Synergy program is directly downloaded from the update site which is
  • User Name - Type the user name used to log into one of the portals specified above.
  • Password - Type the password for the user name.
  • Domain - Type the name of the domain to which the user account belongs, such as EWEB for resellers and customers and EXACT-SOFTWARE for Exact-Software employees.
  • Authenticate - Click this button to validate your credentials. When the validation fails, for example when entering an incorrect web site, user name or password, an error message will be displayed. When the validation is successful, the Please enter your credentials section will be disabled and the Release field in the Installation section will automatically refresh and display the highest allowed product update or service pack that you can download.

Installation section

  • Release - Select the release number of Exact Synergy that you want to install. The highest allowed product update or service pack that you can download will automatically be displayed.
  • Installation directory - Type or select the path of the directory where Exact Synergy is installed, for example, e:\Synergy.
  • Update software - Select the method of software update. This setting is important when updating the software. For the first installation, leave the default option During download as it is.

Note: This section is available only when the validation is successful.

Click on OK to start the update of the Exact Synergy program.

Update database

After performing the update of program files, Exact Synergy will show the next screen from which the database update is started:

During this process, several SQL scripts are run which:

  • make changes to the database, for example, extra fields are added to tables.
  • rebuild the repository.
  • add additional information to Exact Synergy system tables like new function rights.

Updating the database can only be executed by a user who has sufficient rights to access the database in SQL server. A user who is an administrator in Exact Synergy but does not have SQL administrator rights will NOT be able to update the database. Besides the Integrated security, you can use a SQL-User who has sufficient rights to access the database in SQL server. Both users require the SQL security role System administrator in order to successfully update the database.

Automatic update

Updates can be performed automatically by using additional command line parameters. To automate the update process, SQL jobs or scheduled tasks can be used. If a parameter is not passed by the command line, the last used values will be used for the installation. The user password is the only exception on this rule.

Related document

 Main Category: Support Product Know How  Document Type: Online help main
 Category: On-line help files  Security  level: All - 0
 Sub category: Details  Document ID: 00.860.478
 Assortment:  Date: 01-01-2018
 Release:  Attachment:

OH-UpdateprocedureExactSynergy-3.docx 133.5 KB View Download