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Exact Synergy Enterprise   

What is the difference between a Heavy user, Medium user and Light user?

Heavy user

Heavy users work intensively with the software, and have access to all parts of the software. Employees in the finance department, people entering sales orders and warehouse employees are typical examples of a heavy user.

Medium user

Medium users work regularly with the software and have access to those parts of the software that support work processes and collaboration, such as workflow management and document management. Anytime and anywhere, also via user-friendly apps. Examples of a medium user are project managers and service engineers.

Light users

Light users use the software in a limited way. The light user role is a role without functionality that is used to enable other functional roles for specific processes, such as customer relationship management, time writing, or HR self-service processes. The following license roles can be assigned to a Light user:

  • CRM
  • Employee self-service
  • enabling add-on solutions
  • Hour entry
  • Incoming invoice register
  • Mobile
  • Project controller
  • Project manager
  • Report manager
  • Service management
  • Shop floor control
Note: The Basic user can not be assigned to the light user. The Basic user is introduced in product update 258 as a replacement for the Synergy user (a user with no roles assigned). For more information about the Basic user, see Basic user role.

More information


 Main Category: Attachments & notes  Document Type: Support - On-line help
 Category:  Security  level: All - 0
 Sub category:  Document ID: 27.513.150
 Assortment:  Date: 04-07-2024
 Release:  Attachment:

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