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Exact Synergy   

Exact Synergy ASP and support of Microsoft solutions

Exact is constantly busy improving their solutions to work with the latest available technologies. Therefore Exact has launched Exact Synergy Enterprise as successor of Exact Synergy ASP more than 10 years ago. Just like Exact, Microsoft is also constantly improving their solutions to use the latest available technologies. Since Exact Synergy Enterprise is the successor of Exact Synergy ASP, all the latest developments only take place in Exact Synergy Enterprise, including the inclusion of the latest Microsoft Technologies. As a result of that Exact Synergy ASP will not be supported with the latest versions of Microsoft solutions. 

The latest versions of Microsoft solutions supported with Exact Synergy ASP are: 

  1. Windows 7
  2. Internet Explorer 11
  3. Microsoft Office 2010
  4. Windows Server 2008R2
  5. Microsoft SQL Server 2019
Windows 7, Microsoft Office 2010 and Windows Server 2008R2 are at this moment no longer supported by Microsoft. Therefore Exact recommends customers to migrate from Exact Synergy ASP to Exact Synergy Enterprise as Exact Synergy Enterprise is the natural successor of Exact Synergy ASP. Exact Synergy Enterprise is using the latest Microsoft technology and will therefore work as expected on the latest versions of Windows and Office.  

You can contact your account manager or Exact partner for questions and possibilities with regards to this upgrade. 

In case you are still using Exact Synergy ASP and need to use it in combination with Windows 7, Internet Explorer 11 and Microsoft Office 2010, there are extra steps which need to be performed to be able to use Exact Synergy ASP. Windows 7, Internet Explorer 11 and MS Office 2010 have not been thoroughly tested in our QA labs and are therefore limited supported. Exact did perform basic tests and most basic features of Exact Synergy ASP are expected to work with this setup.

When using Internet Explorer 11 you need to use the compatibility view. For more information on how to enable this, see

For Synergy Office Add-in and Microsoft Outlook we are dependent on Microsoft technology and this functionality will not work like in previous Microsoft Office versions. For more information, see Work with Exact Synergy (ASP) in combination with Microsoft Office 2010.

 Main Category: Attachments & notes  Document Type: Support - On-line help
 Category:  Security  level: All - 0
 Sub category:  Document ID: 21.685.523
 Assortment:  Date: 24-03-2021
 Release: 421  Attachment: