ICL Export Fulfillment: error message "Unknown error, Actuals > Ordered"
During ICL 'export of fulfillment', the following error report shows:
"Unknown error, Actuals > Ordered", or
in Dutch: "Onbekende fout. Realisatie < besteld"
Cause and solution
These are the currently known reasons for this error message.
• Item financial data: G/L accounts for 'stock' and 'costs of goods sold' are
When in item maintenance, tab Financial, the G/L accounts for stock
and costs of goods sold (COGS) are the same, then all transactions on
this G/L account are regarded as stock transactions. In this case, the item card will also always show a +1 (COGS)
and -1 transaction (Stock) when selling 1 item. When ICL exports fulfillment information from the central to the sales
company, the total stock transaction (sum of quantity on G/L stock account) for
each fulfillment line is checked. Since the stock transaction is now zero in total, ICL reports this
with the error message above.
Solution: in this case, it is probably required that the item holds no stock,
and that the stock account should be a P&L cost account. That is still possible, as long as different (P&L cost) G/L accounts are used
for stock and costs of goods sold.
• Using a make/explode item in central company and one of the material items
is a serial number item
When an item is a make/explode item in the ICL central company, and one of
the material items is serial number item, then on ICL export of fulfillment this
error could occur. This has been fixed in 405 and 406.
• Software error
In product update 401 WMS release 5014, and in product update 402 WMS
releases 5227 and 5238, there was a problem in ICL causing the same error
message, when the item involved was a make item in the central company. This
has been fixed in subsequent WMS releases in Globe
402. A product update should solve this problem.
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