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Exact Synergy Enterprise   
 

System Requirements for Exact Synergy Enterprise Product Update 252

These are the system requirements for product update 252 of Exact Synergy Enterprise. Please be informed that third party software products like for example Microsoft Windows (Server), Microsoft Office, and Microsoft SQL Server have their own system requirements, which might be different from the system requirements of Exact Synergy Enterprise. For more information, see the following:

Microsoft Support Lifecycle Policy

Please take into account that third party software products such as Microsoft Windows, Microsoft Office and Microsoft SQL Server have their own system requirements which might be different from the system requirements of Exact Globe. Moreover, please note that Exact follows the Microsoft support lifecycle policy. In this policy Microsoft provides guidelines for product support availability throughout a product lifecycle. For more information, see Microsoft Support Lifecycle Policy.  

System Requirement Start page

A complete overview of the system requirements per product update can be found at the Hardware and Software Requirements for Exact Synergy Enterprise Start page.

System Requirements Reporting Services Integration

In addition, from product update 243 onwards, the SQL reporting services will be required in order for you to generate the Reporting Services Integration reports. From product update 250 onwards, SQL Server 2008 R2 Reporting Services is required to run the reports supplied with the PSA solution as well as Exact Globe Next Dashboards. For more details on the system requirements for Reporting Services Integration, see System Requirements Reporting Services Integration.

Microsoft Exchange 2010 and 32-bit version

As of product update 244, Microsoft Exchange 2010 and the 32-bit version of Microsoft Office 2010 (locally installed), excluding the click-to-run suite are supported. For more information on 32-bit version and recommendation from Microsoft, see http://office.microsoft.com/en-us/word-help/choose-the-32-bit-or-64-bit-version-of-microsoft-office-HA010369476.aspx?CTT=1. In line with this, Synergy Office Integration (SOI) now works with Microsoft Office 2010. However, note that Office Add-in does not support Microsoft Office 2010.

Synergy Office Integration and Office Add-in

For an overview of the system requirements for Synergy Office Integration and Office Add-in, see System Requirements - Synergy Office Integration and Office Add-in.

New Word Merge

Exact Word Merge Integrator makes use of Windows Services for the merging process. Background job is not required for the process. The services are installed on the server while running and waiting for word merge requests. When the request for merging is initiated, the services will pick up the request and process it immediately. For more information on the pre-requisites and installation, see How-to: Installing Exact Word Merge Integrator.

 



General requirements

Client Side

System

Supported system requirements

Recommended system requirements

Operating system

  • Microsoft Windows XP
  • Microsoft Windows Vista
  • Microsoft Windows 7
  • Microsoft Windows 8
  • For mobile users, any mobile phone that has Internet browsing capabilities can be used to access the specific functionality developed for mobile use.
  • Microsoft Windows 7

 

Web browser

Windows operating systems:

  • Microsoft Internet Explorer 8.0, 9.0, and 10.0 (in standard mode)
  • Mozilla Firefox
  • Google Chrome

Macintosh:

  • Safari

Note: Safari is not fully supported for tablets.

  • Microsoft Internet Explorer 10.0 with latest Service Pack

Applications

  • Microsoft Office 2003
  • Microsoft Office 2007
  • 32-bit version of Microsoft Office 2010
  • 32-bit version of Microsoft Office 2013
  • 64-bit version of Microsoft Office 2013 (New Word Merge is required. For more information, see Activating New Word Merge setting)
  • Microsoft Office 2010

 

Monitor

  • Minimal screen resolution of 1024x768
  • Screen resolution of 1280 x 1024

 

Server software

System

Supported system requirements

Recommended system requirements

Operating system
(Webserver + Databaseserver)

 

  • Microsoft Windows Server 2003 with IIS 6 (win32 or x64)
  • Microsoft Windows Server 2008/2008R2 with IIS 7 (win32 or x64)
  • Microsoft Windows Server 2012
  • Microsoft .NET Framework 4.0 should be installed.
  • WCF Data Services 5.0 should be installed.
  • Windows Small Business Server 2008 Premium Add-on and 2011 Standard Edition (x64).
  • Microsoft Windows Server 2008R2 with IIS 7 and Microsoft .NET Framework 4.0 with latest Service Pack

  • WCF Data Services 5.0

Database system
(Databaseserver)

 

  • Microsoft SQL Server 2005 (All versions)
  • Microsoft SQL Server 2008 (All versions)
  • Microsoft SQL Server 2008R2 (All versions)
  • Microsoft SQL Server 2012 (All versions)
  • Microsoft SQL Server 2012

Productivity
(Webserver)

 

  • Microsoft Office 2003
  • Microsoft Office 2007
  • 32-bit version of Microsoft Office 2010
  • 32-bit version of Microsoft Office 2013
  • Microsoft Exchange 2003
  • Microsoft Exchange 2007
  • Microsoft Exchange 2010 including Service Pack 1
  • Microsoft Office 2010
  • Microsoft Exchange 2010 including Service Pack 1 (not required to be installed in the webserver)

 

 

Network and Security

  • Microsoft Internet Information Server uses the standard Internet protocol TCP / IP to communicate with the client browsers. The required bandwidth for Exact Synergy Enterprise depends on the number of users. The required bandwidth is the same as visiting other websites whereby if the performance of the other websites is acceptable, Exact Synergy Enterprise will also give an acceptable performance. A connection between a client and the Application Server can be set up directly using a local area network, but a global infrastructure like the Internet can be used just as well. When separate Application Servers are used, they should be connected to the Database server with a 100 Mb local area network connection.
  • The Internet, and all its related products, is commonly referred to as "insecure". This is directly related to the open nature of its technology which is in fact one of its greatest benefits. When implementing Exact Synergy Enterprise, a number of strict security policies must be maintained to protect both the application software and data against malicious acts. Total system security includes various types of safety measurements, each with their own characteristics and demands for maintenance. The necessary security policies are not limited to the Exact Synergy Enterprise application alone; the integrity of all elements of the entire system must be assured.

  • Exact Synergy Enterprise data traffic is vulnerable along the entire path between the Client and the Application Server (and even up to the Database Server). This means that all traffic paths, the data source, the data destination and data storage have to be protected. The best way to do this is to use data encryption (HTTPS) for the e-Synergy Application Server and install a firewall to separate the company's Local Area Network (LAN) from the Demilitarized Zone (DMZ) (with the public web servers) and the Internet. For more information about this issue, read security checklist of Exact Synergy Enterprise.

Server hardware requirements

The application is installed as a program on the IIS web server and all data is stored in an SQL database, which is stored on a Microsoft SQL Database Server. Both the IIS web server and the SQL database can be installed on the same machine in small Exact Synergy Enterprise implementations. Each webserver can handle a maximum of 150 concurrent users. For every 150 concurrent users, a separate web server is recommended. 

Web server

Hardware

Minimal system requirements

Recommended system requirements

Processor

  • 1 x Intel Xeon Dual Core
  • 1 x Intel Xeon Quad Core

Internal memory

  • 2 GB
  • 4 GB

Hard disk

  • SATA hard disk
  • 2 SATA hard disk in RAID 1

Keep in mind:

  • Regularly backup the administrations/databases and store the backup on a different media device (not the machine where the Microsoft SQL Server is installed).

  • Perform regular database maintenance.

  • For the core edition of supported Microsoft Operating System, Internet Explorer must be installed.

  • Use scalable hardware.

  • In a network environment a Microsoft Active Directory (domain) needs to be present. The workstations, the SQL Server, and the Windows Terminal Server need to be part of the same active directory. 

  • For support in a WAN environment see document 10.287.204.

  • Exact Synergy Enterprise has been tested in a VMware environment. This test was conducted with VMware Server version 1.0.4 in combination with Windows Server 2003 and Microsoft Office 2003. For all other combinations, please see document 16.037.327.

  • The system requirements are based on the usage of Exact Synergy Enterprise only if other applications are used on the same machines the requirements should be increased.

  • Every new service pack is supported automatically by Exact, unless explicitly announced otherwise.

  • Exact follows the Microsoft support lifecycle policy. In this policy, guidelines are provided by Microsoft for product support availability throughout a product lifecycle. For more information, see Microsoft Support Lifecycle Policy

  • If a solution is used that uses the Exact Entity Service from Exact Globe Next, the Exact Entity Service must run on a separate machine where Microsoft SQL Server is not running.

 

     
 Main Category: Support Product Know How  Document Type: Support - On-line help
 Category: On-line help files  Security  level: All - 0
 Sub category: Details  Document ID: 24.689.794
 Assortment:  Date: 10-07-2015
 Release: 252  Attachment:
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