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Office Add-in Troubleshooting - Error messages

Office Add-in - Error message or Error situations

This document will provide users with solutions to common Office Add-in problems. It could be that the solutions provided below will NOT provide a solution in all circumstances. More information about the Office Add-in can be found on the Office Add-in start page.


The Error document is divided in three sections:


If you have any questions, remarks or addiotional comments please do not hesitate to enter an e-Synergy Support request.


  Error : Class Does Not Support Automation or Expected Interface
Comments : There is an old version of VBSCRIPT.DLL installed. Error could be shown when uploading a document.
Solution :

Update DLL to at least version 5.6

  • Uninstall Office Add-in
  • Download Windows Script 5.6 for Windows 2000 and XP (don't forget to select the correct language)
  • Check after installation if right version is installed. If not, then:
  • Register the DLL file using [Start, Run] and entering the following command: regsvr32 "<drive:>\winnt\system32\VBScript.dll"
  • Reboot PC
  • Install Office Add-in
More information : -
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  Error : Method ~ of Object ~ Failed
Comments : Office Add-in was working on an instance of Outlook until another Add-in was loaded and now it gives an error message every time Outlook starts.
Solution :

The Office Add-in could have been disabled by MS Office. Please check document 07.362.388 - "Office Add-In inactive in one of the Office applications" for a solution.

In some cases this might not work. Please try to (de)activate the Office Add-in according to document 07.135.580 - "e-Synergy Office addin: How to (de)activate the e-Synergy office addin?".

If both solution fail please uninstall the Office Add-in according to the following steps:

  1. Make sure you have closed all Office programs (also check via Task Manager)
  2. Uninstall the Add-In according to document 03.047.855 - "Office Add-in uninstall".
  3. Check if all Add-in files and components are deleted via the DOS prompt. Document 03.599.851 - "Office add in files"
  4. Reboot PC and reinstall Office Add-in. Document 00.877.618 - " Installation of the e-Synergy Office Add-in".
  5. Reboot PC and try Office Add-in.
More information : -
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  Error : The installed scripting engine on this machine is not supporting required functionality.
Please install the latest version of the MS Scripting engine.
Comments : Most likely some windows functionality is not up to date, being the vbscript.dll.
Solution :

Update DLL to at least version 5.6

  • Uninstall Office Add-in
  • Download Windows Script 5.6 for Windows 2000 and XP (don't forget to select the correct language)
  • Check after installation if right version is installed. If not, then:
  • Register the DLL file using [Start, Run] and entering the following command: regsvr32 "<drive:>\winnt\system32\VBScript.dll"
  • Reboot PC
  • Install Office Add-in
More information : -
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  Error : Invalid website
Comments : An invalid website address is entered in the Office Add-in Settings.
Solution : Please fill the correct address as described in document: 03.598.142 - Office Add-in Settings
More information : -
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  Error : A program is trying to access e-mail addresses you have stored in Outlook
Comments : This is a security feature from Microsoft for Outlook as a protection against unauthorized use.
Solution :
  • Please check Document : 02.305.005 - Message: A program is trying to access e-mail addresses you have stored in Outlook
  • Please check Document : 03.393.444 - Exchange Administrator: Outlook Add-in Warning
More information : -
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  Error : Line 77, Invalid Syntax
Comments : Happens when uploading an FrontPage document via the Add-in. The Document contains unknown references, usually caused by scripts.
Solution : Clean up HTML document
More information : -
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  Error : [Microsoft][ODBC SQL Server Driver][SQL Server]String or binary data would be truncated.
[Microsoft][ODBC SQL Server Driver][SQL Server]The statement has been terminated.
SQL State: 22001
DB error: 8152
EDL error: An error has occured with the execution of the SQL statement 'UPDATE BacoDiscussions SET Filename=?, Document=? WHERE ID=?'.
Comments : When using a very long filename (>100 characters), this statement will fail and causes the error message raised. In core the problem is caused by the XMLDocuments.dll which issues this statement.
Solution :

Solved after version 1.0.237. Office Add-in will not create filenames > 100 characters.

More information : -
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  Error : Subscript out of range
Comments : Occurs when working with more than 20 account freefields [CRM, Maintenance, general, Free fields: Accounts]. In the registry only maximum of twenty free fields is possible. When this is exceeded than the error message 'Subscript out of range' appears when opening e-Synergy.
Solution : Solved for Office Add-in version 1.0.276
More information : -
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  Error : The syntax of the command is incorrect.
Comments :

Automatic installation has failed. So this needs to be done manually. Use DOS user tries to copy some files. Then this error occurs.

Solution :

The location (path) of the files is longer than 8 characters. To make sure the path will work you will need to put the path between quotation marks.

Example: copy file.txt "c:\windows\downloaded program files"

More information : -
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  Error : 1111 Unable to handle Free_Field
Comments :

Add free fields to Adresses of CRM accounts. Open MS Word and use the free fields in a merge document.
Click merge and the error occurs

Solution : Solved for Office Add-in version 1.0.245
More information :

 

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  Error : Document fields inconsistent with e-Synergy
Comments : Error caused when using Word (1.0.264 version of the Office Add-in)
Solution : Solved for Office Add-in version after 1.0.264
More information : -
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  Error : Path/File access error or command failed
Comments : This error appears when using Office Add-in version 1.0.264.
  1. Open the document with MS Word attachment
  2. Press MS Word Icon (top-right, for editing doc by MS Word)
  3. Answer YES for Question if the attachment should be edited.
  4. Error message will appear on the screen: Path/File access error
Solution : Solved for Office Add-in version after 1.0.264
More information : -
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  Error : Invalid procedure call of argument
Comments : This error often occurs when one or more of the components used by the Office Add-in is not compatible. This could also mean that the Office Add-in is too old for the new software on the server.
Solution :

Make sure that all installed software is compatible.

  • Uninstall Office Add-in
  • Install right version

Please download all the patches and updates for Windows 2000 / XP and Office. Also Download and install Microsoft Data Access Components (MDAC) 2.8

More information : -
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  Error : Run-time error '5' - Invalid procedure call of argument
Comments : This error occurs after upload on Excel spreadsheet using the Add-in. The spreadsheet is uploaded correctly, but this error is shown after the upload.
Solution :

The error is caused the custom file properties linked to the Excel file (XLS). You can view these files by following the path File, Properties.
On the last tab 'Custom' there are variables which are not recognized by the Office Add-in (e-Synergy variables can be recognized when starting with eSynDoc...). When you delete the non e-Synergy variables the problem will be solved.

More information : -
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  Error :

Missing XML components

MSXML4 component is required for Word Merge Add-In

Comments : -
Solution :

Install MSXML 3 and/or 4 components

More information : Document: 01.359.214 - "XML questions related to the Office Add-In"
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  Error : 101 Version error

Version error:
You are running an old version of the e-Synergy Word Add-in
Please download the latest version

Comments : Update CAB files and WordMergeInstall.asp en de WordMergeXML.asp
Solution :

In order to be able to update to a newer version you will need to update your Office Add-in. This can be done by starting up the installation via [Documents, Maintenance, Installion] in e-Synergy.

If this fails please take following steps:

  1. Make sure you have closed all Office programs (also check via Task Manager)
  2. Uninstall the Add-In according to document 03.047.855 - "Office Add-in uninstall".
  3. Check if all Add-in files and components are deleted via the DOS prompt. Document 03.599.851 - "Office add in files"
  4. Reboot PC and reinstall Office Add-in. Document 00.877.618 - " Installation of the e-Synergy Office Add-in".
  5. Reboot PC and try Office Add-in.
More information : -
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  Error : overflow
Comments : By default the upload size is limited to 200 kb per ASP request. When you for instance want to upload an attachment of 6 MB to a document. The upload will fail.
Solution :

Please check document: 02.978.606 - "How to install e-Synergy on Windows 2003 Server?" and check out section 6. Adjusting the Meatbase should solve this error.

Similiar issue has been solved for versions later than 1.0.236

More information : -
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  Error : 100 - unspecified error
Comments : -
Solution : Please check document: 02.978.606 - "How to install e-Synergy on Windows 2003 Server?" and check out section 5 and 6.
More information : -
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  Error : Runtime error 9 - Subscript out of Range
Comments : Often the Office Add-in has not been installed right.
Solution :

Please take following steps:

  1. Make sure you have closed all Office programs (also check via Task Manager)
  2. Uninstall the Add-In according to document 03.047.855 - "Office Add-in uninstall".
  3. Check if all Add-in files and components are deleted via the DOS prompt. Document 03.599.851 - "Office add in files"
  4. Reboot PC and reinstall Office Add-in. Document 00.877.618 - " Installation of the e-Synergy Office Add-in".
  5. Reboot PC and try Office Add-in.
More information : -
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  Error : runtime error 70, permission denied
Comments : Error occurs with batch upload in Word and upload in Excel
Solution :
  • Solution 1:
    The error could be caused by Macros and Templates. Sometimes documents have a reference link to these Macros and Templates. If you make sure the environment is 'Macros and Templates' free the upload should go fine.
  • Solution 2:
    Delete Windows profile of user
More information : -
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  Error :

XML Server return empty result or 100 - xmlserver returned empty results
Related error could be when manually uploading a document:
'msxml4 expression must evaluate to a node set'

Comments : -
Solution : Please update the MSXML components of the server and the clients.
More information : -
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  Error : download permission denied
Comments : When trying to open a document with attachment in Word or Excel, the user gets error
Solution : URL Address is wrong in the settings of the Office Add-in.
More information : Document: 03.598.142 - Office Add-in Settings
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  Error : SynergyOfficeAddin:
Runtime Error: '401'
Can't show non-modal form when modal form is displayed
Comments : After downloading and adjusting an Excel file from e-Synergy. Checking settings via Word gives the error:

Object variable or with block not set

Solution :

Please take following steps:

  1. Make sure you have closed all Office programs (also check via Task Manager)
  2. Uninstall the Add-In according to document 03.047.855 - "Office Add-in uninstall".
  3. Check if all Add-in files and components are deleted via the DOS prompt. Document 03.599.851 - "Office add in files"
  4. Reboot PC and reinstall Office Add-in. Document 00.877.618 - " Installation of the e-Synergy Office Add-in".
  5. Reboot PC and try Office Add-in.
More information : -
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  Error : The address of this site is not valid. Check the address and try again
Comments : Happens when creating a link to a request in Word of FrontPage.

EPRequestTypes.asp?Action=1 is a relative path. So only usefull if this document is uploaded to e-Synergy. If the user wants to store this document locally and use it locally, then he will always get the message:
The adress of this site is not valid. Check the adress and try again.

Solution : Bug Solved for B350
More information : -
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  Error : AddNew: Failed to set input property value Component: BDDocumentValidation Business component property: VersionToDealWith Component property: VersionToDealWith Value: Error: Failed to set property value Component: BDDocumentValidation Business component property: VersionToDealWith Component property: VersionToDealWith Value: Error: Object doesn't support this property or method
Comments : -
Solution : Rebuild the repository.
More information : -
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  Error : Word was unable to open the data source
Comments : You receive a "Word was unable to open the data source" error message when you attach a data source to your mail-merge main document in Word 2000)
Solution : Please check http://support.microsoft.com/kb/q224056/
More information : -
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  Error : Error in Uploading:
Download failed from http://server/synergy/Docs/BacoDiscussionsBlob.asp?Action=CheckConnection
Comments : -
Solution : Please check document :  11.515.287 - "Error: Download failed from ... by saving a document"
More information : -
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  Error : Object Variable or With block variable not set or 91 object variable or with block variable not set
Comments :

This error can caused by different incidents in one of the MS Office Modules:

  • BACO.CFG settings are not correct
  • URL is settings is not correct
  • User has no rights
  • The use of a other than Latin Collation
Solution :
  1. Check if the BACO.CFG and URL settings are correct (Try via PowerPoint)
  2. Please try to (de)activate the Office Add-in according to document 07.135.580 - "e-Synergy Office addin: How to (de)activate the e-Synergy office addin?".
  3. If this fails please take following steps:
    1. Make sure you have closed all Office programs (also check via Task Manager)
    2. Uninstall the Add-In according to document 03.047.855 - "Office Add-in uninstall".
    3. Check if all Add-in files and components are deleted via the DOS prompt. Document 03.599.851 - "Office add in files"
    4. Reboot PC and reinstall Office Add-in. Document 00.877.618 - " Installation of the e-Synergy Office Add-in".
    5. Reboot PC and try Office Add-in.
More information : -
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  Error : Your current browser configuration does not support the upload of documents containing images. Only text will be uploaded when you save
Comments : -
Solution : Please read document : 01.437.804 - "Errormessage uploading documents containing images (Office Add-in)"
More information : -
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  Error : Application-defined or object-defined error source: SynergyOfficeAddin
Comments : Error occurs when uploaden accounts.
Solution :

Please check document: 02.978.606 - "How to install e-Synergy on Windows 2003 Server?" and check out section 5 and 6. This could also be an issue.

More information : -
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  Error : XML Content Error: An invalid character was found in text content.
Comments : There are characters that are not handled correctly by the encoding.
Solution : Solved for Office Add-in version after 1.0.0.233
More information : -
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  Error : In Word the only options the office addin displays are "Email: Save" and "Email: Save as"
Comments : Possibly you are using Macro's or other applications in Word, which resulted in an adjusted Normal.dot file.
Solution : copy a correct working Normal.dot from a different PC or reset the toolbar (View\Toolbars\Customize\Reset).
More information : -
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  Error : Error 429 Active X can't Create Object when using Outlook Add-in.
Comments : The problem is the mapiprop.dll is not registrered properly.
Solution : Type via Run - regsvr32 "c:\windows\system32\mapiprop.dll"
More information : -
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  Error : An error has occurred in the script on this page
Comments : When changing the settings of the office add-in in MS Office this message may appear.
Solution : Disable the pop-up Blocker in Internet Explorer
  • Menu [Tools, Pop-up Blocker, Turn off Pop-up Blocker]
More information : -
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 Main Category: Support Product Know How  Document Type: Support - On-line help
 Category: On-line help files  Security  level: All - 0
 Sub category: General  Document ID: 08.756.158
 Assortment: Exact Synergy  Date: 16-03-2017
 Release:  Attachment:
 Disclaimer