Exact Synergy Enterprise

System Requirements for Exact Synergy Enterprise Product Update 261

These are the system requirements for product update 261 of Exact Synergy Enterprise. Please be informed that third party software products like for example Microsoft Windows (Server), Microsoft Office, and Microsoft SQL Server have their own system requirements, which might be different from the system requirements of Exact Synergy Enterprise. For more information, see the following:

Microsoft Support Lifecycle Policy

Please take into account that third party software products such as Microsoft Windows, Microsoft Office and Microsoft SQL Server have their own system requirements which might be different from the system requirements of Exact Globe Next. Moreover, please note that Exact follows the Microsoft support lifecycle policy. In this policy Microsoft provides guidelines for product support availability throughout a product lifecycle. For more information, see Microsoft Support Lifecycle Policy.

System Requirement Start page

A complete overview of the system requirements per product update can be found at the Hardware and Software Requirements for Exact Synergy Enterprise Start page.

System Requirements for Exact Lightweight Integration Server (ELIS)

The Exact Lightweight Integration Server (ELIS) solution provides an easy way of deploying and managing the external solutions of Exact Synergy Enterprise and Exact Globe Next, such as Exact Integrator, Exact Word Merge, Exact Shop Floor Control, and others. For more details on the system requirements for ELIS, see System requirements for Exact Lightweight Integration Server (ELIS).

Pre-requisites for Exact Integration

Before installing Exact Integration, several pre-requisites must be met in order for you to install Exact Integration successfully. For more information, see Pre-requisites — Exact Integration.

System Requirements Reporting Services Integration

In addition, from product update 243 onwards, the SQL reporting services will be required in order for you to generate the Reporting Services Integration reports. From product update 250 onwards, SQL Server 2008 R2 Reporting Services is required to run the reports supplied with the PSA solution as well as Exact Globe Next Dashboards. For more details on the system requirements for Reporting Services Integration, see System Requirements Reporting Services Integration.

Microsoft Exchange Server 2010 and 32-bit version

As of product update 244, Microsoft Exchange Server 2010 and the 32-bit version of Microsoft Office 2010 (locally installed), excluding the click-to-run suite are supported. For more information on 32-bit version and recommendation from Microsoft, see http://office.microsoft.com/en-us/word-help/choose-the-32-bit-or-64-bit-version-of-microsoft-office-HA010369476.aspx?CTT=1. In line with this, Synergy Office Integration (SOI) now works with Microsoft Office 2010. However, note that Office Add-in does not support Microsoft Office 2010.

Synergy Office Integration and Office Add-in

For an overview of the system requirements for Synergy Office Integration and Office Add-in, see System Requirements - Synergy Office Integration and Office Add-in.

New Word Merge

Exact Word Merge Integrator makes use of Windows Services for the merging process. Background job is not required for the process. The services are installed on the server while running and waiting for word merge requests. When the request for merging is initiated, the services will pick up the request and process it immediately. For more information on the pre-requisites and installation, see How-to: Installing Exact Word Merge Integrator.

General requirements

Client side
System	Supported system requirements	Recommended system requirements
Operating system	Microsoft Windows 7 + latest service pack Microsoft Windows 8.1 Microsoft Windows 10 (Fall Creators Update, Creators Update, or Anniversary Update) For mobile users, any mobile phone that has Internet browsing capabilities can be used to access the specific functionality developed for mobile use.	Microsoft Windows 10 (Fall Creators Update, Creators Update, or Anniversary Update)
Web browser	Windows operating systems: Microsoft Internet Explorer 11.0* Microsoft Edge Mozilla Firefox Google Chrome Macintosh: Safari Note: Safari is not fully supported for tablets. The B2B E-Commerce Portal module supports Internet Explorer 11 standard mode only. Only the most recent version of Internet Explorer available for a supported operating system is supported, see https://support.microsoft.com/en-us/help/17454/lifecycle-support-policy-faq-internet-explorer*.	Microsoft Edge
Applications	32-bit version of Microsoft Office 2010 32-bit version of Microsoft Office 2013 64-bit version of Microsoft Office 2013 (New Word Merge is required. For more information, see Activating New Word Merge setting Microsoft Office 2016 Microsoft Office 365 ProPlus (desktop installation)	Microsoft Office 2016
Monitor	Minimal screen resolution of 1024 x 768	Screen resolution of 1280 x 1024

Server software
System	Supported system requirements	Recommended system requirements
Operating system (Web server + Database server)	Microsoft Windows Server 2008R2 with IIS Microsoft Windows Server 2012/2012R2 Microsoft Windows Server 2016 Microsoft .NET Framework 4.7 should be installed WCF Data Services 5.0 should be installed Windows Small Business Server 2008 Premium Add-on and 2011 Standard Edition (x64)	Microsoft Windows Server 2016 WCF Data Services 5.0
Database system (Database server)	Microsoft SQL Server 2008 Microsoft SQL Server 2008R2 Microsoft SQL Server 2012 Microsoft SQL Server 2014 Microsoft SQL Server 2016 Microsoft SQL Server 2017	Microsoft SQL Server 2016
Productivity (Web server)	32-bit version of Microsoft Office 2010 32-bit of Microsoft Office 2013 64-bit version of Microsoft Office 2013 Microsoft Exchange Server 2010 Microsoft Exchange Server 2013 Microsoft Exchange Server 2016 Microsoft Exchange Online	Microsoft Office 2016 Microsoft Exchange Server 2016

Network and Security

Microsoft Internet Information Server uses the standard Internet protocol TCP / IP to communicate with the client browsers. The required bandwidth for Exact Synergy Enterprise depends on the number of users. The required bandwidth is the same as visiting other websites whereby if the performance of the other websites is acceptable, Exact Synergy Enterprise will also give an acceptable performance. A connection between a client and the Application Server can be set up directly using a local area network, but a global infrastructure like the Internet can be used just as well. When separate Application Servers are used, they should be connected to the Database server with a 100 Mb local area network connection.

The Internet, and all its related products, is commonly referred to as "insecure". This is directly related to the open nature of its technology which is in fact one of its greatest benefits. When implementing Exact Synergy Enterprise, a number of strict security policies must be maintained to protect both the application software and data against malicious acts. Total system security includes various types of safety measurements, each with their own characteristics and demands for maintenance. The necessary security policies are not limited to the Exact Synergy Enterprise application alone; the integrity of all elements of the entire system must be assured.

Exact Synergy Enterprise data traffic is vulnerable along the entire path between the Client and the Application Server (and even up to the Database Server). This means that all traffic paths, the data source, the data destination and data storage have to be protected. The best way to do this is to use data encryption (HTTPS) for the e-Synergy Application Server and install a firewall to separate the company's Local Area Network (LAN) from the Demilitarized Zone (DMZ) (with the public web servers) and the Internet. For more information about this issue, read security checklist of Exact Synergy Enterprise.

Server hardware requirements

The application is installed as a program on the IIS web server and all data is stored in an SQL database, which is stored on a Microsoft SQL Database Server. Both the IIS web server and the SQL database can be installed on the same machine in small Exact Synergy Enterprise implementations. Each webserver can handle a maximum of 150 concurrent users. For every 150 concurrent users, a separate web server is recommended.

Web server
Hardware	Minimal system requirements	Recommended system requirements
Processor	X86 & X64 processor	X64 server based processor
Internal memory	2 GB for IIS	4 GB for IIS or more
Hard disk	Single disk	RAID 1 for redundancy

Keep in mind:

Currently, Microsoft Office 365 ProPlus is not supported in a Remote Desktop Services (RDS) or Terminal Services (TS) environment. In this case, you can install the Volume Licence (VL) or Windows Installer (MSI) edition of Microsoft Office Professional Plus 2013 on the RDS or TS server, and then utilize one of the five activations of Microsoft Office 365 ProPlus to access it. The native RDS or TS support for Microsoft Office 365 ProPlus is targeted to be released in the second half of 2014. For more information, see RDS and shared computer support for Office 365 ProPlus coming soon at http://blogs.technet.com/b/uspartner_ts2team/archive/2014/05/14/rds-and-shared-computer-support-for-office-365-proplus-coming-soon.aspx.
Regularly backup the administrations/databases and store the backup on a different media device (not the machine where the Microsoft SQL Server is installed).
Perform regular database maintenance.
For the core edition of supported Microsoft Operating System, Internet Explorer must be installed.
Use scalable hardware.
In a network environment a Microsoft Active Directory (domain) needs to be present. The workstations, the SQL Server, and the Windows Terminal Server need to be part of the same active directory.
For support in a WAN environment see document 10.287.204.
The system requirements are based on the usage of Exact Synergy Enterprise only if other applications are used on the same machines the requirements should be increased.
Every new service pack is supported automatically by Exact, unless explicitly announced otherwise.
Exact follows the Microsoft support lifecycle policy. In this policy, guidelines are provided by Microsoft for product support availability throughout a product lifecycle. For more information, see Microsoft Support Lifecycle Policy.
If a solution is used that uses the Exact Entity Service from Exact Globe Next, the Exact Entity Service must run on a separate machine where Microsoft SQL Server is not running.
For the corporate statement for virtualization in combination with Exact's products, see document 25.960.649.
Exact advises a dedicated database server (SQL Server) for larger databases to guarantee optimal performance.
The application pool linked to the Exact Synergy Enterprise application (defined in the Internet Information Services (IIS) Manager screen under Application Pools) must have .NET CLR version 4.0, and set to "Integrated" under the managed pipeline mode. For more information, see How-to: Setting up of application pool for Social Collaboration.
From Microsoft Windows 8 and Microsoft Windows Server 2012 onwards, you have to manually install ASP.NET 4.5, and the associated Application Pool (with .NET CLR version 4.5) to the Exact Synergy Enterprise virtual directory in Internet Information Services (IIS). For more information on the installation, see How to install ASP.NET 4.5 on Windows 8 and Windows server 2012.
Elasticsearch is the prefered search provider for searching feeds in the social collaboration functionality. For more information about Elasticsearch hardware sizing advice and system requirements, see Software and hardware requirements for Search All (Elasticsearch).
Internet connection is mandatory for Exact Synergy Enterprise.

Main Category:	Support Product Know How	Document Type:	Online help main
Category:	On-line help files	Security level:	All - 0
Sub category:	Details	Document ID:	28.351.814
Assortment:	Exact Synergy Enterprise	Date:	22-02-2019
Release:	261	Attachment:
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