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Returning contract items in sales orders, service orders, and sales quotations


You can see this screen by clicking Returns at the Sales orders screen, Service orders screen, or Quotations screen (go to Order/Entries/Sales orders, Service/Entries/Service orders, or CRM/Entries/Quotations, and then click Open). This screen is used to return contract items for sales orders, service orders, or sales quotations. However, this function only initiates the return of contract items whereby sales orders, service orders, or sales quotations with negative quantity is generated. For sales orders, items must be fulfilled with negative quantity before returns can be completed.


Note: It is possible that not all columns in this example are displayed. You can add or delete columns as required. For more information, see Inserting and deleting columns.

Set prices to zero

Select this check box to set the value for the Amount column in the sales order, service order, or sales quotation lines to zero. 



Click this to add the selected contract item into the sales order, service order, or sales quotation lines.

Note: This button is enabled only if a contract item is selected.  


Click this to exit.

Related document

 Main Category: Attachments & notes  Document Type: Support - On-line help
 Category:  Security  level: All - 0
 Sub category:  Document ID: 16.824.788
 Assortment:  Date: 26-09-2022
 Release:  Attachment: