Periodically, a new version of Exact Synergy Enterprise is available for customers and resellers. With the use of the internet, the updating procedures have been optimized so updates and patches can be easily downloaded. To be able to download the latest files, the internet connection is required. Updating of Exact Synergy Enterprise is done in two steps:
Keep in mind that when a new service pack is available, the older service packs are no longer available for download. Only the latest service pack within a product update can be selected. For more information, see
For example, when product updates 256SP1, 255SP5, and 254SP5 are made available today, you can only select one of these product updates. The product updates 256, 255SP4 to 255SP1, 255, 254SP4 to 254SP1, and 254 can no longer be selected. When product updates 256SP2, 255SP6 and 254SP6 are made available later on, product updates 256SP1, 255SP5, and 254SP5 will no longer be available. You can only select 256SP2, 255SP6, and 254SP6.
Note: Refer to the documents on system requirements and release notes of the relevant product updates and service packs to know the changes that have been included.
The application used to update Exact Synergy Enterprise is called Productupdater and can be found in the [<Exact Synergy Enterprise>\bin] directory. The application compares the files located in the program folder with the files in the Exact database, and downloads the new files. By opening either the Productupdater_T15_AE.exe or Productupdater_T15_NL.exe file, the following screen will be displayed:
section is available only when the validation is successful.
After the installation has been completed successfully, the following pop-up message will be displayed:
After updating the program files for Exact Synergy Enterprise, the database must also be updated. Normally, this occurs when you update Exact Synergy Enterprise to a higher release. The following page will be displayed:
During this process, several SQL scripts are run, such as the following:
You can update the database only if you have sufficient rights to access the database in SQL server. If you are an administrator for Exact Synergy Enterprise but do not have SQL administrator rights, you will not be able to update the database. However, you can use the login of a user who has rights to access the database in SQL server. Both users will require the SQL security role System Administrators to successfully update the database.
Updating of the database from another computer is not allowed. An error message "Your login account <user account> does not possess the required role to update the database. Please use the login account with database owner role or SQL administrator role to proceed with the database update." will be displayed.
To create a login account, do the following:
Updates can be performed automatically by using additional command line
parameters. To automate the update process, SQL jobs or scheduled tasks can be used. If a parameter is not passed by the command line, the last used values will be used for the installation. The user password is the only exception to this rule.