These are the system requirements for product update 245 of Exact Synergy Enterprise. Please be informed that third party software products like for example Microsoft Windows (Server), Microsoft Office, and Microsoft SQL Server have their own system requirements, which might be different from the system requirements of Exact Synergy Enterprise.
Please take into account that third party software products such as Microsoft Windows, Microsoft Office and Microsoft SQL Server have their own system requirements which might be different from the system requirements of Exact Globe. Moreover, please note that Exact follows the Microsoft support lifecycle policy. In this policy Microsoft provides guidelines for product support availability throughout a product lifecycle. For more information, see Microsoft Support Lifecycle Policy.
As of product update 244, Microsoft Exchange 2010 and the 32-bit version of Microsoft Office 2010 (locally installed), excluding the click-to-run suite are supported. For more information on 32-bit version and recommendation from Microsoft, see http://office.microsoft.com/en-us/word-help/choose-the-32-bit-or-64-bit-version-of-microsoft-office-HA010369476.aspx?CTT=1. In line with this, Synergy Office Integration (SOI) now works with Microsoft Office 2010. However, note that Office Add-in does not support Microsoft Office 2010.
Note: For an overview of the system requirements for Synergy Office Integration and Office Add-in, see System Requirements - Synergy Office Integration and Office Add-in.
In addition, from product update 243 onwards, the SQL reporting services will be required in order for you to generate the Reporting Services Integration reports. For more details on the system requirements for Reporting Services Integration, see System Requirements Reporting Services Integration.
Supported system requirements
Recommended system requirements
Microsoft Windows 2000
Microsoft Windows XP
Microsoft Windows Vista
Microsoft Windows 7
For mobile users, any mobile phone that has Internet browsing capabilities can be used to access the specific functionality developed for mobile use.
Microsoft Internet Explorer 7.0 and 8.0
Microsoft Internet Explorer 8.0 with latest Service Pack
Microsoft Office XP
Microsoft Office 2003
Microsoft Office 2007
32-bit version of Microsoft Office 2010
Microsoft Office 2007
Minimal screen resolution of 1024x768
Screen resolution of 1280x1024
(Webserver + Databaseserver)
Microsoft Windows Server 2003 with IIS 6 (win32 or x64)
Microsoft Windows Server 2008/2008R2 with IIS 7 (win32 or x64)
Microsoft .NET Framework 3.5 including Service Pack 1 should be installed.
Microsoft SQL Server 2005 (All versions)
Microsoft SQL Server 2008 (All versions)
Microsoft SQL Server 2008R2 (All versions)
Microsoft SQL Server 2008R2
Microsoft Exchange 2003
Microsoft Exchange 2007
Microsoft Exchange 2010
Microsoft Exchange 2010
Network and security
Microsoft Internet Information Server uses the standard Internet protocol TCP / IP to communicate with the client browsers. A client needs a minimal connection speed of 56.6 Kb connection to acquire acceptable performance although lower connection speeds do not directly affect the integrity of the application. A connection between a client and the Application Server can be set up directly using a local area network, but a global infrastructure like the Internet can be used just as well. When separate Application Servers are used, they should be connected to the Database server with a 100 Mb local area network connection.
The Internet, and all its related products, is commonly referred to as "insecure". This is directly related to the open nature of its technology which is in fact one of its greatest benefits. When implementing Exact Synergy, a number of strict security policies must be maintained to protect both the application software and data against malicious acts. Total system security includes various types of safety measurements, each with their own characteristics and demands for maintenance. The necessary security policies are not limited to the Exact Synergy application alone; the integrity of all elements of the entire system must be assured.
Exact Synergy data traffic is vulnerable along the entire path between the Client and the Application Server (and even up to the Database Server). This means that all traffic paths, the data source, the data destination and data storage have to be protected. The best way to do this is to use data encryption (HTTPS) for the e-Synergy Application Server and install a firewall to separate the company's Local Area Network (LAN) from the Demilitarized Zone (DMZ) (with the public web servers) and the Internet. For more information about this issue, read security checklist of Exact Synergy.
The application is installed as a program on the IIS web server and all data is stored in an SQL database, which is stored on a Microsoft SQL Database Server. Both the IIS web server and the SQL database can be installed on the same machine in small Exact Synergy implementations (up to 50 concurrent connections).
Single server setup
Minimal system requirements
1 x Pentium IV 3.4 GHz
2 x Dual Core Intel Xeon 2.4 GHz
IDE 30 GB
3 x SCSI 72 GB (in Raid 5 configuration)
When more connections are required or use of a large database can be expected, the IIS web server should be installed on a single separate machine (suitable for up to 150 connections). This results in a setup with an Application Server (IIS + Exact Synergy) and a separate Database Server (MS SQL Server). Note that the Client only communicates with the Application Server (IIS).
Dual server setup - Internet Information Server
1 X Pentium IV 3.4 GHz
IDE 6 GB
2 x SCSI 18 GB (in RAID1 configuration)
Dual server setup - Microsoft SQL Server
SCSI 50 GB
5 x SCSI 72 GB (in RAID 5 configuration)
When dealing with even more concurrent connections, the workload of the application server can be divided over several Application Servers. This results in a more reliable situation with better performance. A dedicated piece of hardware, the "load balancer", can divide all traffic among several (up to 50 or more concurrent connections) Application Servers which all connect to the same database server to store and retrieve data. A general guideline is that per web/application server 300 concurrent connections can be handled.
Multi server setup - Internet Information Server (Multiple)
2 x SCSI 18 GB (in RAID 1 configuration)
Multi server setup - Microsoft SQL Server
SCSI 80 GB
5 x SCSI 72 GB (in Raid 5 configuration)
· Foundry Server Iron Load balancer (8 ports)
· Windows Network Load Balancing
Note: As a result of a US court ruling, Microsoft issued an update for Microsoft Office Word 2007 and Microsoft Office Word 2010. The updated software does not include a particular custom XML tagging implementation. This particular custom XML tagging capability is used by Exact for Word merge in Exact Globe. We are currenly investigating other possiblities to provide you with the Word merge in Microsoft Office 2007 and Microsoft Office 2010. To read the official statement issued by Microsoft, click here and here (Word 2010).