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Exact Synergy Enterprise   

Update Procedure Exact Synergy Enterprise


Periodically a new version of Exact Synergy Enterprise is available for customers and resellers. With the use of the Internet the update procedures have been optimized so updates and patches can be easily downloaded. In order to download the latest files there should be access to the Internet. An update of Exact Synergy Enterprise is done in two steps:

  • Update of program files; make sure all web servers and job servers are provided with the new software
  • Database update; secondly the database is updated to the newest version


Update program files

The application used for updates is called Productupdater and can be found in the [<Exact Synergy Enterprise>\bin] directory. The application compares the files located in the program folder against the files in the Exact database and downloads the new files.  By starting either the Productupdater_T15_AE.exe or Productupdater_T15_NL.exe  the following screen appears:

Installation section

  • Product Line - this product updater can only be used to install Exact Synergy Enterprise
  • Release - enter the release number of Exact Synergy Enterprise that you want to install.
  • Install Mode - for Exact Synergy Enterprise there are three installation methods available:
    - Internet Installation, the program will be directly downloaded from the Exact Synergy Enterprise live environment
    - Creation of CD Installation can be used to create a CD image that contains the Installation files, meant for companies with no Internet connection but still want to use Exact Synergy Enterprise on the Local Area Network
    - CD Installation, used to install Exact Synergy Enterprise from CD
  • Web Site - the Exact Synergy Enterprise program is directly downloaded from the update site which is
  • User Name - enter the user name used to log in one of the portals specified above
  • Password - enter the password that goes with the username
  • Domain - enter the name of the domain to which the user account belongs to, EWEB for resellers and customers and EXACT-SOFTWARE for Exact-Software employees
  • Installation directory - enter the path of the directory in which Exact Synergy Enterprise is installed e.g. e:\Synergy
  • Update Software - this setting is important when updating the software, for the first installation leave the default 'During Download'

Click on 'Ok' to start the update of the Exact Synergy Enterprise program.

After the installation completed successfully, the following pop up window appears:


Update database

After performing the update of program files Exact Synergy Enterprise it can occur that the database must be updated in order to continue. This mostly occurs when updating to a higher release of the software. The next screen will appear:

During this process several SQL scripts are run which :

  • Make changes to the database, i.e. extra fields are added to tables.
  • Rebuild the repository.
  • Add additional information to Exact Synergy Enterprise system tables like new function rights.

Updating the database can only be executed by an user who has sufficient rights to access the database in SQL server, user that is administrator in Exact Synergy Enterprise but does not have SQL administrator rights will NOT be able to update the database. Beside the Integrated security, you can use a SQL-User who has sufficient rights to access the database in SQL server. Both users require the sql security role 'System Administrators' in order to successfully update the database.

Automatic update

Updates can be performed automatically by using additional command line parameters. To automate the update process SQL jobs or scheduled tasks can be used. If a parameter is not passed by the command line, the last used values will be used for the installation. The user password is the only exception on this rule.

Related Documents:

 Main Category: Support Product Know How  Document Type: Online help main
 Category: On-line help files  Security  level: All - 0
 Sub category: Details  Document ID: 14.155.525
 Assortment:  Date: 07-10-2008
 Release: 251  Attachment: