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Remote Support Page
Welcome
to Remote Support!
By making use of this
session an Exact Employee can set up a temporary remote connection to your
system and will be able to view the situation in your Exact Software
environment.
After you have given your
consent you will be routed to the website of Remote Support. The Exact
Employee will give you a log in code which you can use to activate the “Remote Support”
startup session.
If you decide at some
moment to cancel the remote support session you can click the ‘cancel’ button
in the connection screen. The remote support session will be terminated
immediately.
User conditions Remote
Support
By clicking on the
‘agree’ button you accept the remote support session and you are aware and
agree with the fact that for the performance of the Support Services Exact may
log in to your database and/or system for providing the Support Services. It is
possible that under certain circumstances necessary changes must be made by
Exact into your database and/or system. Exact can use a third-party tool to
obtain access to your environment with your consent.
You will remain at all
times solely responsible for the accuracy of your data and you shall indemnify,
defend and hold harmless Exact, its officers, directors, employees and consultants
from any and all claims, liabilities, costs and arising from or relating to the
remote connection by Exact.
You have to make sure
that you have made a recent back-up prior to the remote session. When your
support request is fulfilled, Exact will immediately disconnect its access to
your database and/or system.
If you are in an only
manner uncertain concerning the identity, the technical knowledge of the
supporter on the other side who will start up the Exact Remote Support session
or concerning the software itself, please click on the ‘cancel’ button.
If you are aware of and agree
with the above conditions please click on the ‘agree’ button.
Main Category: |
Attachments & notes |
Document Type: |
Online help main |
Category: |
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Security level: |
All - 0 |
Sub category: |
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Document ID: |
21.607.272 |
Assortment: |
Exact Company
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Date: |
26-07-2021 |
Release: |
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Attachment: |
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Disclaimer |
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