Exact Synergy Enterprise

Hardware and Software Requirements for Exact Synergy Enterprise Product Update 244

These are the system requirements for product update 244 of Exact Synergy Enterprise. Please be informed that third party software products like for example Microsoft Windows (Server), Microsoft Office, and Microsoft SQL Server have their own system requirements, which might be different from the system requirements of Exact Synergy Enterprise.

As of product update 244, Microsoft Exchange 2010 and the 32-bit version of Microsoft Office 2010 (locally installed), excluding the click-to-run suite are supported. For more information on 32-bit version and recommendation from Microsoft, see http://office.microsoft.com/en-us/word-help/choose-the-32-bit-or-64-bit-version-of-microsoft-office-HA010369476.aspx?CTT=1. In line with this, Synergy Office Integration (SOI) now works with Microsoft Office 2010. However, note that Office Add-in does not support Microsoft Office 2010.

Note: For an overview of the system requirements for Synergy Office Integration and Office Add-in, see System Requirements - Synergy Office Integration and Office Add-in.

In addition, from product update 243 onwards, the SQL reporting services will be required in order for you to generate the Reporting Services Integration reports. For more details on the system requirements for Reporting Services Integration, see System Requirements Reporting Services Integration.

General requirements 

Server hardware requirements for 50-150 connections

When more connections are required or use of a large database can be expected, the IIS web server should be installed on a single separate machine (suitable for up to 150 connections). This results in a setup with an Application Server (IIS + Exact Synergy) and a separate Database Server (MS SQL Server). Note that the Client only communicates with the Application Server (IIS).

Server hardware requirements for 150-500 connections

When dealing with even more concurrent connections, the workload of the application server can be divided over several Application Servers. This results in a more reliable situation with better performance. A dedicated piece of hardware, the "load balancer", can divide all traffic among several (up to 50 or more concurrent connections) Application Servers which all connect to the same database server to store and retrieve data. A general guideline is that per web/application server 300 concurrent connections can be handled.

• Regularly backup the administrations/databases and store the backup on a different media device
  (not the machine where the Microsoft SQL Server is installed);
• Perform regular database maintenance;
• Use scalable hardware;
• For support in a WAN environment see document 10.287.204;
• Exact Synergy Enterprise has been tested in a VMware environment. This test was conducted with VMware Server version 1.0.4 in combination with Windows Server 2003 and Microsoft Office 2003. For all other combinations, please see document 16.037.327;
• The system requirements are based on the usage of Exact Synergy Enterprise only, if other applications are used on the same machines the requirements should be increased;
• Every new service pack is supported automatically by Exact, unless explicitly announced otherwise.

Note: As a result of a US court ruling, Microsoft issued an update for Microsoft Office Word 2007 and Microsoft Office Word 2010. The updated software does not include a particular custom XML tagging implementation. This particular custom XML tagging capability is used by Exact for Word merge in Exact Globe. We are currenly investigating other possiblities to provide you with the Word merge in Microsoft Office 2007 and Microsoft Office 2010. To read the official statement issued by Microsoft, click here and here (Word 2010).