Service management à Setup à Contracts à Response time defaults
On this page, you can view a list of response time defaults that have been created and which you are able to link to your service level agreements (SLA) in your contracts or agreementssets. The response time defaults can be used in agreements of type response time.
The information in this document is based on product update 247.
Click this to refresh the overview based on the last defined criteria.
Click this to create a response time default. For more information, see Creating and maintaining response time defaults.
Click this to delete the selected response time default.
Click this to exit.
This shows a list of response time defaults that have been created.
This shows a list of units selected for the response time defaults that have been created.