Exact Synergy Enterprise

Creating and maintaining response time defaults

Menu path

Service management à Setup à Contracts à Response time defaults 

Introduction

You can create and maintain response time defaults so you are able to link them to your service level agreements (SLA) in your contracts or agreementssets. The response time defaults can be used in agreements of type response time.

What version are you using?

The information in this document is based on product update 247.

How do I create a response time default?

1. From the Service: Response time defaults page, click New.
2. Fill in the Response time field and choose either the Hours or Days option.   
3. Click Save.

How do I edit the response time defaults that have been created?

1. On the Service: Response time defaults page, select the check box(es) that correspond(s) with the response time defaults that you have created.
2. Edit the Response time field and the Hours or Days option.
3. To delete a response time default, you need to select a response time default that has been created, and then click the Delete button.
4. Click Save.

Keep in mind: All fields with the "!" icon are mandatory.

Buttons

Fields