Exact Synergy Enterprise      Overview of the Service Management function rights Code 850 Description View service configurations Module Service Management Remarks Function (Target): View service configurations (SMSConfigurations.aspx) Menu path: Service management/reports/search/configurations Action: You can view service configurations from the search function Target SMSAgreementSearch.aspx, SMSConfiguration.aspx, SMSConfigurationHeaderMaint.aspx, SMSConfigurationMaint.aspx, SMSConfigurations.aspx, SMSConfigurationSearch.aspx Code 851 Description View service contracts Module Service Management Remarks Function (Target): View service contracts (SMSContracts.aspx) Menu path: Service management/reports/search/contracts Action: You can view service contract from the search function Target SMSConTempAgrmntSet.aspx, SMSContract.aspx, SMScontractItem.aspx, SMSContracts.aspx, SMSContractTemplate.aspx, SMSContractTemplates.aspx Code 852 Description View service planboard Module Service Management Remarks Function (Target): View service planboard (SMSPlanning.aspx) Menu path: Service requests planning Action: You can view the planning of service jobs via the planboard Target SMSPlanning.aspx Code 853 Description View service configurations Module Service Management Remarks Function (Target): View service configurations (WflRequest.aspx) Menu path: Service requests Action: You can view service configurations within a service request Target WflRequest.aspx Code 854 Description View service activities Module Service Management Remarks Function (Target): View service activities (WflRequest.aspx) Menu path: Service requests Action: You can view service activity within a service request Target WflRequest.aspx Code 855 Description View service invoice proposals Module Service Management Remarks Function (Target): View service invoice proposals (SMSInvoiceProposalOverview.aspx) Menu path: Service management/reports/view existing proposals Action: You can view existing service invoice proposals Target SMSInvoiceProposalOverview.aspx Code 856 Description Generate service invoice proposals Module Service Management Remarks Function (Target): Generate service invoice proposals (SMSInvoicingMain.aspx) Menu path: Service management/entry/generate invoice proposals Action: You can generate service invoice proposals Target SMSInvoicingMain.aspx Code 857 Description Generate preventive maintenance for services Module Service Management Remarks Function (Target): Generate preventive maintenance for services (SMSPMGeneratorSearch.aspx) Menu path: Service management/entry/service activities/preventive maintenance generator Action: You can generate new preventive maintenance service actitivies Target SMSPMGeneratorSearch.aspx Code 858 Description View service lines Module Service Management Remarks Function (Target): View service lines (SMSLinesOfPlanning.aspx) Menu path: Service management/reports/service activities/service lines Action: You can view service planning lines Target SMSLinesOfPlanning.aspx Code 859 Description View service problem codes Module Service Management Remarks Function (Target): View service problem codes (SMSProblems.aspx) Menu path: Service management/setup/general/problem codes Action: You can view service problem codes Target SMSProblem.aspx, SMSProblems.aspx Code 860 Description View service solution codes Module Service Management Remarks Function (Target): View service solution codes (SMSSolutions.aspx) Menu path: Service management/setup/general/solution codes Action: You can view service solution code Target SMSSolution.aspx, SMSSolutions.aspx Code 861 Description View service response time defaults Module Service Management Remarks Function (Target): View service response time defaults (SMSResponseTimes.aspx) Menu path: Service management/setup/contracts/default response times Action: You can view service response times Target SMSResponseTime.aspx, SMSResponseTimes.aspx Code 862 Description View service contract types Module Service Management Remarks Function (Target): View service contract types (SMSContractTypes.aspx) Menu path: Service management/setup/contracts/contract types Action: You can view service contract types Target SMSContractType.aspx, SMSContractTypes.aspx Code 863 Description View service agreement sets Module Service Management Remarks Function (Target): View service agreement sets (SMSAgreementSets.aspx) Menu path: Service management/setup/contracts/agreement sets Action: You can view service agreement sets Target SMSAgreementSet.aspx, SMSAgreementSetLine.aspx, SMSAgreementSets.aspx Code 864 Description View service default contract rates Module Service Management Remarks Function (Target): View service default contract rates (SMSDefaultContractRates.aspx) Menu path: Service management/setup/contracts/default contract rates Action: You can view service default contract rates from the search function Target SMSDefaultContractRate.aspx, SMSDefaultContractRates.aspx Code 865 Description View service preventive maintenance types Module Service Management Remarks Function (Target): View service preventive maintenance types (SMSPMTypes.aspx) Menu path: Service management/setup/preventive maintenance/preventive maintenance types Action: You can view service preventive maintenance types Target SMSPMType.aspx, SMSPMTypes.aspx Code 866 Description View service preventive maintenance schedules Module Service Management Remarks Function (Target): View service preventive maintenance schedules (SMSPMSchedules.aspx) Menu path: Service management/setup/preventive maintenance/preventive maintenance schedules Action: You can view service preventive maintenance schedules Target SMSPMSchedule.aspx, SMSPMSchedules.aspx Code 867 Description View service settings Module Service Management Remarks Function (Target): View service settings (Settings.aspx, UserSettings.aspx) Menu path: Service management/setup/settings/settings, Service management/setup/settings/user settings Action: You can view service settings Target SMSSettings.aspx, SMSUserSettings.aspx Code 868 Description View service configuration free fields Module Service Management Remarks Function (Target): View service configuration free fields (CRMFreeFields.aspx) Menu path: Service management/setup/freefields/free fields Action: You can view service free fields configuration Target CRMFreeField.aspx, CRMFreeFields.aspx Code 870 Description Maintain service configurations Module Service Management Remarks Function (Target): Maintain service configurations (SMSConfigurations.aspx) Menu path: Service management/reports/search/configurations Action: You can maintain service configurations from the search function Target SMSConfigurationAddPart.aspx, SMSConfigurationHeaderMaint.aspx, SMSConfigurationMaint.aspx, SMSConfigurationMove.aspx, SMSConfigurationReplace.aspx, SMSConfigurationSerial.aspx Code 871 Description Maintain service contracts Module Service Management Remarks Function (Target): Maintain service contracts (SMSContracts.aspx) Menu path: Service management/reports/search/contracts Action: You can maintain service contract from the search function Target SMSConTempAgrmntSet.aspx, SMSContract.aspx, SMSContractAgreement.aspx, SMScontractItem.aspx, SMSContractTemplate.aspx, SMSContractTemplates.aspx Code 872 Description Maintain service planboard Module Service Management Remarks Function (Target): Maintain service planboard (SMSPlanning.aspx) Menu path: Service requests planning Action: You can maintain the planning of service jobs via the planboard Target SMSPlanning.aspx Code 873 Description Maintain service configurations Module Service Management Remarks Function (Target): Maintain service configurations (WflRequest.aspx) Menu path: Service requests Action: You can maintain service configurations assigned within a service request Target WflRequest.aspx Code 874 Description Maintain service activities Module Service Management Remarks Function (Target): Maintain service activities (WflRequest.aspx) Menu path: Service requests Action: You can maintain service activity assigned within a service request, such as approve or plan, realise, or authorise or process depending on the single or multiple service request used based on the setting in the request definition. Target WflRequest.aspx Code 875 Description Maintain service invoice proposals Module Service Management Remarks Function (Target): Maintain service invoice proposals (SMSInvoiceProposalOverview.aspx) Menu path: Service management/reports/view existing proposals Action: You can maintain existing service invoice proposals Target SMSInvoiceProposalOverview.aspx Code 876 Description Generate service invoice proposals Module Service Management Remarks Function (Target): Generate service invoice proposals (SMSInvoicingMain.aspx) Menu path: Service management/entry/generate invoice proposals Action: You can generate service invoice proposals Target SMSInvoicingMain.aspx Code 877 Description Generate preventive maintenance for services Module Service Management Remarks Function (Target): Generate preventive maintenance for services (SMSPMGeneratorSearch.aspx) Menu path: Service management/entry/service activities/preventive maintenance generator Action: You can generate new preventive maintenance service actitivies Target SMSPMGeneratorSearch.aspx Code 878 Description Maintain service lines Module Service Management Remarks Function (Target): Maintain service lines (SMSLinesOfPlanning.aspx) Menu path: Service management/reports/service activities/service lines Action: You can maintain service planning lines Target SMSLinesOfPlanning.aspx Code 879 Description Maintain service problem codes Module Service Management Remarks Function (Target): Maintain service problem codes (SMSProblems.aspx) Menu path: Service management/setup/general/problem codes Action: You can maintain service problem codes Target SMSProblem.aspx, SMSProblems.aspx Code 880 Description Maintain service solution codes Module Service Management Remarks Function (Target): Maintain service solution codes (SMSSolutions.aspx) Menu path: Service management/setup/general/solution codes Action: You can maintain service solution codes Target SMSSolution.aspx, SMSSolutions.aspx Code 881 Description Maintain service response time defaults Module Service Management Remarks Function (Target): Maintain service response time defaults (SMSResponseTimes.aspx) Menu path: Service management/setup/contracts/default response times Action: You can maintain service response times Target SMSResponseTime.aspx, SMSResponseTimes.aspx Code 882 Description Maintain service contract types Module Service Management Remarks Function (Target): Maintain service contract types (SMSContractTypes.aspx) Menu path: Service management/setup/contracts/contract types Action: You can maintain service contract types Target SMSContractType.aspx, SMSContractTypes.aspx Code 883 Description Maintain service agreement sets Module Service Management Remarks Function (Target): Maintain service agreement sets (SMSAgreementSets.aspx) Menu path: Service management/setup/contracts/agreement sets Action: You can maintain service agreement sets Target SMSAgreementSet.aspx, SMSAgreementSetLine.aspx, SMSAgreementSets.aspx Code 884 Description Maintain service default contract rates Module Service Management Remarks Function (Target): Maintain service default contract rates (SMSDefaultContractRates.aspx) Menu path: Service management/setup/contracts/default contract rates Action: You can maintain service default contract rates Target SMSDefaultContractRate.aspx, SMSDefaultContractRates.aspx Code 885 Description Maintain service preventive maintenance types Module Service Management Remarks Function (Target): Maintain service preventive maintenance types (SMSPMTypes.aspx) Menu path: Service management/setup/preventive maintenance/preventive maintenance types Action: You can maintain service preventive maintenance types Target SMSPMType.aspx, SMSPMTypes.aspx Code 886 Description Maintain service preventive maintenance schedules Module Service Management Remarks Function (Target): Maintain service preventive maintenance schedules (SMSPMSchedules.aspx) Menu path: Service management/setup/preventive maintenance/preventive maintenance schedules Action: You can maintain service preventive maintenance schedules Target SMSPMSchedule.aspx, SMSPMSchedules.aspx Code 887 Description Maintain service settings Module Service Management Remarks Function (Target): Maintain service settings (Settings.aspx, UserSettings.aspx) Menu path: Service management/setup/settings/settings, Service management/setup/settings/user settings Action: You can maintain service settings Target SMSSettings.aspx, SMSUserSettings.aspx Code 888 Description Maintain service configuration free fields Module Service Management Remarks Function (Target): Maintain service configuration free fields (CRMFreeFields.aspx) Menu path: Service management/setup/freefields/free fields Action: You can maintain service free fields configuration Target CRMFreeField.aspx, CRMFreeFields.aspx        Main Category: Support Product Know How  Document Type: Online help main  Category: On-line help files  Security  level: All - 0  Sub category: Details  Document ID: 22.691.684  Assortment: Exact Synergy Enterprise  Date: 10-01-2017  Release:  Attachment:  Disclaimer