Exact Synergy Enterprise

Overview of problem codes for Service management

Menu path

Service management à Setup à General à Problem codes

Introduction

This page allows you to view the list of problem codes created. Problem codes are used for guidance and analysis purposes for the service activity process.

Roles and rights

To view the problem codes, function right 859 – View service problem codes is required. Users with the Service desk, Service engineer, Service planner, or Service manager role have this function right.

To edit, delete, or create problem codes, function right 879 – Maintain service problem codes is required. Users with the Service planner or Service manager role have this function right.

Notes:

• For more details on function rights, go to System à Setup à Security à Function rights.
• For more details on roles, go to System à Setup à Security à Roles.

What version are you using?

The information in this document is based on product update 250.

How do I view problem codes?

1. Type or select a division at Division under the Criteria section.
2. Click Refresh.
3. Select the required problem code under the Code column.

How do I create problem codes?

1. Type or select a division at Division under the Criteria section.
2. Click New. For more information, see Creating and maintaining problem codes for Service management.

How do I delete problem codes?

1. Type or select a division at Division under the Criteria section.
2. Click Refresh.
3. Select the check box of the required problem code.
4. Click Delete.

Keep in mind: The Delete button is available only if there is any problem code displayed in the overview.

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