Besides the new product updates that are released twice a year, every month a new service pack is released. This service pack contains all updates and hotfixes from last period. A service pack also contains all improvements from previous service packs for this product update. Below you'll find an overview of all enhancements, grouped by the service pack. Click on a tab to retrieve an overview of the enhancements in that service pack. The numbers between brackets refer to the internal reference of the improvement. To check which service pack is installed, you can check the 'ReadMe.txt' file that is located in the root directory of the Exact Synergy Enterprise installation. Product Name Release Max Tabs Per Line Exact Synergy Enterprise 264 6 Normal Text Normal Back Hover Text Border Tab: Normal Back Tab: Normal Text Tab: Selected Back Tab: Selected Text Tab: Hover Back Tab: Tab Hover Text black white grey White lightgrey black darkgray white grey black SP Subject Description 265SP22 General information Service pack 22 of product update 265 is available as of 7-3-2022 265SP22 General information Service pack 22 is the last service pack for product update 265 265SP22 General information There are no changes in service pack 22 in comparison to service pack 21. Check the other tabs for the changes in the other service packs. 265SP21 General information Service pack 21 of product update 265 is available as of 7-2-2022 265SP21 CMDM Employee remains inactive in Exact Globe Next after running the sysmaint background job (HF 85.286.815) 265SP20 General information Service pack 20 of product update 265 is available as of 4-1-2022 265SP20 Legislation specific NL legislation - Updated Reason end of employment codes for Payroll Plus and possibility to select language for payroll slip and annual statement (HF 85.156.798) 265SP20 Legislation specific NL legislation - Payroll changes for 2022 available 265SP19 General information Service pack 19 of product update 265 is available as of 6-12-2021 265SP19 General information There are no changes in service pack 19 in comparison to service pack 18. Check the other tabs for the changes in the other service packs. 265SP18 General information Service pack 18 of product update 265 is available as of 1-11-2021 265SP18 Legislation specific NL legislation - New version available for Exact Payroll Plus (HF 84.916.521) 265SP17 General information Service pack 17 of product update 265 is available as of 4-10-2021 265SP17 Professional Services Automation A vacation request that is created via the Hours & expenses screen was not visible in the calendar (HF 84.740.748) 265SP17 CMDM The error 'Account Recode Operation Failed' was displayed in ELIS when merging accounts (HF 84.805.525) 265SP16 General information Service pack 16 of product update 265 is available as of 2-8-2021 265SP16 General information There are no changes in service pack 16 in comparison to service pack 15. Check the other tabs for the changes in the other service packs. 265SP15 General information Service pack 15 of product update 265 is available as of 5-7-2021 265SP15 CRM When merging debtors an error could appear during the synchronization between Exact Globe Next and Exact Synergy Enterprise (HF 84.616.922) 265SP15 CMDM When using CMDM it could happen that batch update changes of items via a background job weren't synchronized (HF 84.602.717) 265SP14 General information Service pack 14 of product update 265 is available as of 8-6-2021 265SP14 Legislation specific NL legislation - It could happen that a request was synchronized when no request type was defined for gross wages (HF 84.530.300) 265SP14 Professional Services Automation When setting the deliverable to completed the error "edit: Not allowed reject" could appear (HF 84.502.385) 265SP13 General information Service pack 13 of product update 265 is available as of 10-5-2021 265SP13 General and System Incorrect behavior when validating portal access username under FID environment (HF 84.460.392) 265SP13 Workflow It could happen that a document could not be linked in a request when the 'View: Rights' in the document were defined (HF 84.394.860) 265SP13 Professional Services Automation The entered hours were shown incorrectly when a project was pinned (HF 84.384.963) 265SP13 Professional Services Automation When using the 'Copy deliverables from another project' option it could happen that duplicate deliverables were created (HF 84.398.426) 265SP12 General information Service pack 12 of product update 265 is available as of 5-4-2021 265SP12 General information There are no changes in service pack 12 in comparison to service pack 11. Check the other tabs for the changes in the other service packs. 265SP11 General information Service pack 11 of product update 265 is available as of 8-3-2021 265SP11 Social Collaboration Creating a poll with a custom end date wasn't working properly (HF 83.403.137) 265SP11 Professional Services Automation En error appeared in the hour entry page when the pinned line had a description with the @ symbol (HF 84.292.832) 265SP11 Professional Services Automation Fixed performance issue when submitting hour entry by multiple users (HF 84.176.515) 265SP10 General information Service pack 10 of product update 265 is available as of 19-2-2021 265SP10 CRM It was not possible to select an account on the next page when merging accounts (HF 84.215.888) 265SP10 Legislation specific NL legislation - The bank account wasn't synchronized to Exact Payroll Plus when an employee was created in Exact Synergy Enterprise (HF 84.221.845) 265SP10 CRM When merging accounts an error could appear during the synchronization between Exact Globe Next and Exact Synergy Enterprise (HF 84.265.541) 265SP9 General information Service pack 9 of product update 265 is available as of 2-2-2021 265SP9 General information Important: This update contains a database change. After installing this update your database will be updated when opening the database 265SP9 Service Management Solution The message 'Input string was not in a correct format' could appear when authorizing material item which has decimal in stock quantity (Hf 84.220.943) 265SP9 CMDM In a CMDM environment warehouses were not copied properly when copying items (HF 84.129.083/84.129.083) 265SP9 CRM It could happen that a user with the appropriate rights was not able to resubmit a sales cycle request (HF 84.209.584) 265SP9 CMDM It could happen that items were not copied properly to all divisions (HF 84.162.974) 265SP9 General and System The country code for Northern-Ireland wasn't created (HF 84.190.038) 265SP8 General information Service pack 8 of product update 265 is available as of 4-1-2021 265SP8 Legislation specific NL legislation - Special tariff percentages 2021 (HF 84.069.459) 265SP8 Legislation specific NL legislation - Changes when opening payroll year 2021 (HF 84.069.429) 265SP8 CRM A CRM user could not create a prospect of type 'person' (HF 84.108.296) 265SP8 Professional Services Automation In specific situations it was possible to enter hours for other persons without having the applicable rights (HF 84.094.404) 265SP8 ELIS In specific situations itr could happen that the ELIS solutions were deactivated because of a corrupted license (HF 84.072.295) 265SP8 Service Management Solution Performance improvement when displaying the configuration overview (HF 84.120.976) 265SP8 HRM The advanced HRM card settings weren't saved for the specific division (HF 84.082.496) 265SP8 Professional Services Automation The capacity planning displayed an incorrect realized duration if the linked HRP request had a negative duration (HF 84.071.458) 265SP8 CMDM The CMDM conversion wizard pre-check did not show results for contacts (HF 84.106.695) 265SP7 General information Service pack 7 of product update 265 is available as of 7-12-2020 265SP7 SOI An error could appear when editing an Excel file (HF 83.989.262) 265SP7 Professional Services Automation It could happen that it was not possible to submit the timesheet when Total realized >= Total scheduled hours (HF 83.959.441) 265SP7 SOI It was not possible to select a contact when uploading a document via SOI (HF 83.992.492) 265SP7 Service Management Solution It was not possible to view the contract document in an environment with Report Server 2019 (HF 83.989.862) 265SP7 General and System Security improvement for logging in via Federated Identity OAuth 2.0 (HF 83.984.259) 265SP7 Documents Security improvement with regards to documents, link widgets and embed widget (HF 83.983.829) 265SP7 Service Management Solution The currency of the contract was changed when changing the currency of the account (HF 83.986.977) 265SP7 Service Management Solution The error "Can't reopen/Delete: Project - Documents: Linked" could appear when authorizing a service activity (HF 83.907.112) 265SP7 CRM When an opportunity is reopened, the last request of the opportunity wasn't reopened (HF 83.997.185) 265SP7 Service Management Solution When authorizing a service activity a stock check was performed for cost items (HF 83.981.836) 265SP7 Exact Integrator When exporting request types an error could appear (HF 84.024.717) 265SP6 General information Service pack 6 of product update 265 is available as of 2-11-2020 265SP6 Service Management Solution Double lines could be created when prolonging contracts (HF 83.882.448) 265SP6 CRM For databases with specific collations it could happen that the account code and name were not displayed on the account card (HF 83.774.367) 265SP6 Social Collaboration It was possible to embed an iframe in a post or announcement (HF 83.858.570) 265SP6 Legislation specific NL legislation - After creating a new employee in Exact Synergy Enterprise, the message "The remote server returned an error: (404) Not Found" could appear when synchronizing to Exact Payroll Plus (HF 83.861.944) 265SP6 General and System Security improvement for system related web methods (HF 83.858.565) 265SP6 Documents Security improvement for the sysbrowser page (HF 83.858.534) 265SP5 General information Service pack 5 of product update 265 is available as of 5-10-2020 265SP5 General information Important: This update contains a database change. After installing this update your database will be updated when opening the database 265SP5 MS Exchange server connection Implemented changes for the end of support for Basic Authentication for Exchange Web Services (EWS) to access Microsoft Exchange Online (HF 83.777.747) 265SP5 CMDM During the synchronization of items a message about an invalid warehouse could appear (HF 83.815.073) 265SP5 CMDM It could happen that the cost center was not updated in the people divisions when recoding a cost center (HF 83.817.071) 265SP5 General and System It was not possible to log off after delegation (HF 83.832.598) 265SP5 CMDM It was not possible to merge suppliers (HF 83.763.216) 265SP5 Exact Expense Management New document type for Exact Expense Management (HF 83.765.580) 265SP5 Exact Configurator Security improvement for Exact Configurator (HF 83.795.445) 265SP4 General information Service pack 4 of product update 265 is available as of 9-7-2020 265SP4 Documents An error could appear when deleting a document (HF 83.548.643) 265SP4 CMDM During the synchronization of items a message about an invalid warehouse could appear (HF 83.693.248) 265SP4 Service Management Solution It was not possible to save an activity when the ID of the engineer had more than 5 digits (HF 83.723.518) 265SP4 Legislation specific NL legislation - Synchronization of employee information improved for Exact Payroll Plus (HF 83.673.308) 265SP4 General and System The delegation function did not work correctly in Google Chrome (HF 83.635.517/83.636.642) 265SP4 Professional Services Automation The planning screen wasn't responding when the parent project and child project were having the same main deliverable code (HF 83.656.573) 265SP4 CMDM When deleting an account in Exact Synergy Enterprise it was not deleted in Exact Globe Next (HF 83.641.015) 265SP3 General information Service pack 3 of product update 265 is available as of 3-8-2020 265SP3 General information Important: This update contains a database change. After installing this update your database will be updated when opening the database 265SP3 Social Collaboration The chat push notifications were not working (HF 83.553.169) 265SP3 CRM An error could appear when converting a quotation to a sales order (HF 83.518.541) 265SP3 Exact Lightweight Integration Server Improved logging when there is something wrong with the license (HF 83.605.387) 265SP3 Service Management Solution Too many lines were added when adding lines to a configuration (HF 83.600.036) 265SP3 Service Management Solution Performance improvement when selecting a configuration in a request (HF 83.622.801) 265SP3 General and System The back office connection wasn't working when Exact Globe Next uses SQL authentication (HF 83.582.236) 265SP3 Service Management Solution It could happen that the status of an activity was not set to 'Invoiced' (HF 83.629.416/83.625.888) 265SP2 General information Service pack 2 of product update 265 is available as of 3-7-2020 265SP2 General information Important: This update contains a database change. After installing this update your database will be updated when opening the database 265SP2 Service Management Solution It could happen that the activity was authorized but the lines weren't (HF 82.728.110/83.494.392) 265SP2 Professional Services Automation The WIP release entry was not generated according the invoice date (HF 83.418.201) 265SP2 General and System Security improvement with regards to documents, link widgets and embed widget (HF 83.460.224) 265SP2 Service Management Solution In some browsers an insufficientrights message could appear when editing service configuration items (HF 83.480.389)rights message could appear when editing service configuration items (HF 83.480.389) 265SP2 General and System If a widget referred to an invalid url it could happen that the data on the workspace was not displayed correctly (HF 83.488.226) 265SP2 Legislation specific Payroll Number EE added in the Exact Payroll Plus repair tool (HF 83.463.077) - Dutch legislation 265SP2 CRM The remarks remarks on the opportunity card weren't displayed correctly (HF 83.498.110/83.511.507) 265SP2 HRM When the start date or contract enddate is used as search criteria and error message was displayed (HF 83.506.881) 265SP2 SOI For new installations SOI did not show the web url (HF 83.405.518) 265SP2 HRM An error appeared when creating an employee with an A/P value (HF 83.492.756) 265SP2 General and System Security improvement for saving the Backoffice connections (HF 83.446.737) 265SP2 Service Management Solution It could happen that the status of a single service management request wasn't updated after planning an activity in the dispatch board schedule view (HF 83.494.047) 265SP2 General and System An error could appear when activating trial modules (HF 83.541.237) 265SP2 Legislation specific Support for 'Payroll No. EE.' for Exact Payroll Plus for multiple requests (HF 83.463.073) - Dutch legislation 265SP2 Social Collaboration Security improvement for Telerik control (HF 83.513.122/83.487.958) 265SP2 Legislation specific Possibility to synchronizen Exact Synergy Enterprise request to a specific employment (HF 83.463.062) Dutch legislationan Exact Synergy Enterprise request to a specific employment (HF 83.463.062) Dutch legislation 265SP2 Legislation specific Improved integration with Exact Payroll Plus (HF 83.514.742/83.463.066) 265SP2 Legislation specific Wage results for multiple employments are displayed in the Payroll Plus report (HF 83.463.071) 265SP2 Professional Services Automation It could happen that the check on mandatory fields was not performed correctly when performing bulk actions for requests (HF 83.483.548) 265SP2 Service Management Solution The terms of some fields in specific request types could not be changed (HF 83.508.899) 265SP2 CRM The wrong workspace was opened after closing a page (HF 83.444.437) 265SP2 Service Management Solution It could happen that an activity could be authorized while the lines were not authorized (HF 83.548.837) 265SP1 General information Service pack 1 of product update 265 is available as of 1-6-2020 265SP1 General information There are no changes in service pack 1 in comparison to product update 265. Check the other tabs for the changes in the other service packs. Info Performing an update of Exact Synergy Enterprise Info System requirements for Exact Synergy Enterprise Info Overview release notes Exact Synergy Enterprise per product update - English Info Overview release notes Exact Globe Next per product update - English Info Overview release notes Exact Synergy Enterprise per product update - Dutch Info Overview release notes Exact Globe Next per product update - Dutch
Besides the new product updates that are released twice a year, every month a new service pack is released. This service pack contains all updates and hotfixes from last period. A service pack also contains all improvements from previous service packs for this product update.
Below you'll find an overview of all enhancements, grouped by the service pack. Click on a tab to retrieve an overview of the enhancements in that service pack. The numbers between brackets refer to the internal reference of the improvement.
To check which service pack is installed, you can check the 'ReadMe.txt' file that is located in the root directory of the Exact Synergy Enterprise installation.