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Customizing request type fields - Remarks: Request & Remarks: Workflow

Menu path

Workflow à Setup à Requests à Request types 


You can define two Remarks fields in a request, specifically the Remarks: Request and Remarks: Workflow fields. Both fields are meant for the user to type comments or remarks in the request. The differences between these two Remarks fields depend on the definition of each field. The default definition for each field is shown in the screenshots under Description.

The main purpose of the Remarks: Request field is for the creator of the request to type the request question or remark. Then, other actors of the request can add their remarks in the Remarks: Workflow field. The distinction between these two fields is that the Remarks: Request field can be configured for editing only by the creator of the request. However, if you want to use only one remark field, you can use either one of the fields and configure in which status the fields can be edited. You can also configure whether to "freeze" the previous remarks where the user can add new remarks but cannot edit the existing remark.

Text for URIs entered in the Remarks fields will be displayed as clickable hyperlinks in the request form when the fields cannot be edited or when the text is "frozen". The hyperlink is automatically created for URIs such as a URL that begins with "http://", "https://", or "ftp://" as well as email addresses such as "" ("mailto:" prefix is not needed). You can control the editing of a field in a particular request status by configuring the Edit section.

The different fields can also be useful for users searching requests in the system. For example, with proper definition of the fields, the Remarks: Request field can be configured only for the usage of the request creator. This ensures that any other comments from other actors in the request can only be made in the Remarks: Workflow field. In this situation, other users can use the request search function to search only for text in the Remarks: Request field. In a similar situation, users can also search for the text of the replies by other actors in the Remarks: Workflow field.

Roles and rights

To create and modify the Remarks: Request or Remarks: Workflow field, function right 5 – Create request types, and edit request types without responsible or function right 232 – Edit all request types is required. Users with the General manager and HR roles have the first function right while the latter is reserved for users with the Administrator role.

However, the person selected as Manager of the request type in the General tab of the request type definition can add, remove, and configure request type fields without requiring any function rights.


  • For more details on function rights, go to System à Setup à Security à Function rights.
  • For more details on roles, go to System à Setup à Security à Roles.  

What version are you using?

The information in this document is based on product update 253.

How do I customize the request type fields?

  1. On the Workflow: Request types page, click New, or open an existing request type from the All request types section.
  2. Click the Fields tab.
  3. Click Remarks: Workflow or Remarks: Request in the Name column.
  4. On the Request: Field page, define the fields.
  5. Click Save, and then Close to exit.



Related documents



 Main Category: Support Product Know How  Document Type: Online help main
 Category: On-line help files  Security  level: All - 0
 Sub category: Details  Document ID: 15.566.546
 Assortment:  Date: 09-06-2014
 Release:  Attachment:

OH-PU253- Customizing request type fields Request & Workflow02.docx 39.5 KB View Download