One moment please...
Exact Synergy Enterprise   

Customizing request type fields - Description

Menu path

Workflow à Setup à Requests à Request types


You can configure the Description field for a request type in this page. In a request, this field is presented as a text box to type a short description. The Description field is one of the most commonly used fields in a request. When you create a request type, this field is automatically added by the system.

Roles and rights

To create and modify request types, function right 5 – Create request types, and edit request types without responsible or function right 232 – Edit all request types is required. By default, users with the General manager and HR roles have the first function right while the latter is reserved for users with the Administrator role.

However, the person selected as Manager of the request type in the General tab of the request type definition can add, remove, and configure request type fields without requiring any function rights.


  • For more details on function rights, go to System à Setup à Security à Function rights.
  • For more details on roles, got to System à Setup à Security à Roles.

What version are you using?

The information in this document is based on product update 252.

How do I customize the fields of a request type?

  1. On the Workflow: Request types page, click New, or open an existing request type from the All request types section.
  2. Click the Fields tab.
  3. Click the required field name in the Name column.
  4. On the Request: Field page, define the fields.
  5. Click Save, and then Close to exit.


Related documents

 Main Category: Support Product Know How  Document Type: Online help main
 Category: On-line help files  Security  level: All - 0
 Sub category: Details  Document ID: 15.566.500
 Assortment:  Date: 15-02-2014
 Release:  Attachment:

ESE-OH252-CustomizingrequesttypefieldsDescription-final.docx 37.8 KB View Download