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Customizing request type fields - Duration & Duration (Realised)

Menu path

Modules ? Workflow ? Setup ? Requests ? Request types


You can configure the Duration and Duration (Realised) fields in a request type. Duration calculates and stores the duration in days or hours from the Start date and Start time to End date and End time.

Duration (Realised) calculates and stores the duration in days and hours from Start date (Realised) and Start time (Realised) to End date (Realised) and End time (Realised).

This document describes only the settings specific for the Duration and Duration (Realised) fields. For more information on the menu path, roles and rights, buttons, and other settings available in most request fields, see Customizing request type fields (Main document).

  • Search keyword: Type "duration" in the Name box and click Refresh. Click the Duration or Duration (Realised) field to add and configure the field in the request type.
  • Automatic label: In a generated request form, the automatic label is "Hours (Planned)" or "Days (Planned)” for Duration and "Hours (Realised)" or "Days (Realised)" for Duration (Realised). Whether the label shows "Hours" or "Days" depends on your selection for the Show option in the Calculation section of this request field definition.

Roles and rights

To create and modify request types, function right 5 - Create request types, and edit request types without responsible or function right 232 - Edit all request types is required. By default, users with the General manager and HR roles have the first function right while the latter is reserved for users with the Administrator role.

However, the person selected as Manager of the request type in the General tab of the request type definition can add, remove, and configure request type fields without requiring any function rights.


  • For more details on function rights, go to Modules ? System ? Setup ? Security ? Function rights.
  • For more details on roles, go to Modules ? System ? Setup ? Security ? Roles.

What version are you using?

The information in this document is applicable to product update 258 and higher. If you have versions lower than this, certain features explained here will not be applicable.

How do I configure the Duration and Duration (Realised) fields?

  1. On the Workflow: Request types page, click the request type to configure.
  2. On the page displayed, go to the Fields tab.
  3. Click the respective field in the Name column. If the respective field is not displayed here, click Add, and then select the field. The Request: Field page will be displayed.
  4. Define the settings for the field.
  5. Click Save, and then click Save again.


Related documents

 Main Category: Support Product Know How  Document Type: Online help main
 Category: On-line help files  Security  level: All - 0
 Sub category: Details  Document ID: 15.566.503
 Assortment:  Date: 02-06-2017
 Release:  Attachment:

ESE-OH258-Customizingrequesttypefields-Duration&Duration(Realised)-final.docx 33.4 KB View Download