One moment please...
Exact Synergy Enterprise   

Customizing request type section headers

Menu path

Workflow à Setup à Requests à Request types


You can configure the position, label, and formatting of a section header in a request type definition. You can also add a short note to a section header. This note will be displayed in the request form.

Roles and rights

To create and modify request types, function right 5 - Create request types, and edit request types without responsible or function right 232 - Edit all request types is required. By default, users with the General manager and HR roles have the first function right while the latter is reserved for users with the Administrator role.

However, the person selected as Manager of the request type in the General tab of the request type definition can add, remove, and configure request type section headers without requiring any function rights.


  • For more details on function rights, go to System à Setup à Security à Function rights.
  • For more details on roles, go to System à Setup à Security à Roles.

What version are you using?

The information in this document is based on product update 252.

How do I customize request type section headers?

  1. On the Workflow: Request types page, click New or click on an existing request type definition.
  2. Click the Workflow: Request type page, click the Fields tab.
  3. Click Add (Section).
  4. On the Request: Section page, define the relevant fields.
  5. Click Save.



Related documents

 Main Category: Support Product Know How  Document Type: Online help main
 Category: On-line help files  Security  level: All - 0
 Sub category: Details  Document ID: 16.085.389
 Assortment:  Date: 14-11-2013
 Release:  Attachment:

OH-U-Customizing request type section headers-v3-final.docx 33.6 KB View Download